10/04/09

Great services

by abaustin

I have been going to M&H for several years. I always get great pedis and manis. The same is true for massages. The staff who perform the services are the highlight of this spa and I have never felt pressure to buy any of their products in the past or recently.

I think the few areas that could use improvement to make this spa superb are larger dressing areas/locker rooms and more pampered pedicure stations (i.e massage chairs, more privacy, bring back the river rocks). Also, parking at times can be a bit of hassle, thus a think they should offer some type of compensation for this- hence 4 stars instead of 5.

• Pros: Great massages, manis/pedis, snacks/teas
• Cons: parking, locker room, more privacy for pedicure stations

09/16/09

Not good at all

by truestory85

I would not recommend this spa to anyone. Not only is it uninviting but it is poorly desinged and they do not seem to be very attuned to decent customer serv ice. The receptionist was not the best and the esthetician was even worse. Very pretentious and fake. I will not be returning to this spa anytime soon.

• Pros: None
• Cons: Inconvenient parking, not inviting, too busy

08/19/09

why try to sell me more stuff, i just bought a service.

by steinbetty62

massage was ok, but the mood was lost once the therapist started trying to sell me products. i mean, come on, i just bought $200 worth of services.

when i pressed her about the sales stuff she confessed that the management made it a job requirement that the therapists sell products to customers. they base their promotions and raises on retail product sales. imagine that, what a shame. i would have given them 2 stars if not for the sales pressure.

• Pros: massage was ok
• Cons: pressure to buy more stuff