05/20/09

Stay away

by BK100

ACE Rental Austin: their car return is unattended (no check in attendant). They claim bumper damage (sent us a photo of a car we did not rent with minor bumper damage along with another customer's personal and credit card info). We informed them that was not the car we rented. Then they sent us a photo of the car we did rent WITH IDENTICAL BUMPER DAMAGE, which was not there when dropped the car off. They sent us a hand written estimate for the damage, plus 4 days loss of use, plus $100 admin fee.... unbelievable. They hired a lawyer who is threatening to file court charges and ruin our credit rating. Save yourself a lot of Grief and stay away from ACE. Note these are local franchises so the scam my be limited to the Austin location.

• Pros: NONE
• Cons: Unattended car return / repair scam