Austin >Telephone Companies > Time Warner Cable
12012 North MoPac Expressway, Austin, TX | Directions 7875830.414392 -97.707416
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Digital Cable, not what I thought! – Disconnected my DirecTV last weekend and replaced it with TWC specifically to save on my monthly cost. The install went well and the installation guy was on time and called when he was on his way. Kudos for all of that, but that is as far as I will go with the Kudos.
First, the DVR interface is really bad, especially comparing it to the DTV, and that's not saying much because DTV interface was not great either. The TWC interface is clunky and reminds me of Window 95! Just slow and not very user friendly and not very intuitive. But that’s not the worst of it...
The HD picture is awful! It pix-elates and blurs with dark colors and fast moving picture (hockey games, etc...) and seems to freeze ever so slightly whenever there is blurring. When you change channels, the picture comes in and then blanks out for like 5 seconds then comes back. The tech told me it's a glitch in the software. He also said that the volume control for the TV in "cable" mode on the remote doesn't always work, and he was right! Half the time I can't change the volume with the remote unless it in TV mode.
The whole house DVR is a great idea, but a lot of basic features just aren't there. The other rooms that access the DVR cannot pause live TV, delete a show or even start a recording. Those seem to be basic things that can be added to make the interface a bit more user friendly.
I do like the On Demand channels. There are a lot to choose from and they load very fast! However, a lot of the On Demand does not play back in HD! Why?!!! If it's a matter of download speeds, if I had to wait a little longer, so be it! At least the picture would be worth the wait!
Over all, very unhappy. I'm just glad I'm not paying through the nose for this. I guess you get what you pay for!
$70 "Termination Fee" to UPGRADE to a bigger bundle! – DON'T UPGRADE YOUR TIME WARNER SERVICES UNLESS YOU ARE READY TO PAY SUBSTANTIAL 'TERMINATION FEES'.
Originally I had road runner and digital phone bundle. Decided to upgrade to the "all the best" bundle - TV, phone and road runner. Well, imagine my surprise when I received my new bill with a $70 "termination fee" tacked on plus a $20 phone 'activation' fee. I guess "upgrading" to a new bundle and paying TWC $40 MORE each month is my bad. They charged me $35 each to 'terminate' phone and road runner. And then $20 to 'reactivate' the phone. REALLY? All I thought I did was upgrade to a bigger, more expensive bundle of services. But NO, what TWC wants me to believe is that I 'terminated' my bundle, I didn't 'ADD services' and thus I must be penalized. And NO, the customer service rep never mentioned any 'termination fees'.....Nice way to put it to a long-standing customer, Time Warner.
If you subscribe, you are supporting the porn industry – Time Warner not only offers pornography channels, but advertises it in their public channel guide even if you don't subscribe to it. Does Time Warner as a corporation, have HR policies with regard to sexual harrassment, and inappropriate use of computers? If not, why not? Conversely, if so, how can they possibly justify their business model that includes offering pornographic XXX programming to the public, which requires that their employees, including the women who work there, are required to assist and support the transmission of this kind of material?
They even advertise their porn channels in their public channel guide, offering programs with titles such as "Young, Hot and Filthy Little Ho's" for impulse purchase, right in their channel guide where your kids can find them. Not a good scenario.
Dishonest Merchants – For over 2.5 years, TW was unable to deliver cable video service although level 2 technicians were at my home at least 7 times in that period but none could cure the intermittent audio and video drop outs . Two of the technicians said the problem was in my service node. Several technicians who have asked my permission to access the the TW hub in my back yard have told me my neighbors are suffering the same symptoms.
TW either cannot or will not upgrade their signal capabilities. They also have drastically reduced the number of technicians in the last year so you won't get an appointment for 5 days. Get to a supervisor to have those days removed from your bill.
I first canceled my movie channels as one cannot watch a movie with interruptions, then I canceled my cable boxes completely as even news and documentaries, to say nothing of live sporting events, become incomprehensible when one cannot view the whole program. I kept the Road Runner service which had proven reliable after and initial period of difficulties. What did Time Warner do? The almost double my rate with no notification!
My advice is to get satellite (Direct TV through Costco has been good for 2 months) and another internet provider.
Time Warner's only interest is to squeeze as much cash out of you that they can and waste your time on hold talking to script readers that have no power and no solutions. Life is too short for their BS!
time warner austin sucks – I like to watch football games on a 30 minute delay, using my DVR but time warner austin screwed me last night on the U.T. vs Tech game!
I found a new website - timewarneraustinsucks dotcom - great place to let time warner austin know how you feel about them!
TWC - Custimer Service – Dropped calls, long holds...chat no help at all. Can't get a hold of them for anything. Wish I had the satellite option, I would drop them in a Heart-Beat!!!
Rip off artists – Time Warner is cheating all of it's subscribers from the coverage it promises when you sign up. They are screwing us during the height of the election season and shirking their fiduciary duties. And they don't care. Ca-ching, Ca-ching, gotcha focused capitalism. I wish I didn't have six T.V.s and internet to deal with because otherwise I would have signed off long ago. I have tried contacting them at least four times in the past three weeks but they don't respond because they don't care. Fool me once.....
I want fifteen hours of my life back. – I won't ever use Time Warner again. The day the installer was supposed to show up, I left early from work. He never showed up. I called to see where he was, was put on hold, then was told by the dispatcher that he tried to call twice. He didn't.
The next day, I left early again from work. The installer, a subcontractor, was an hour late. Then he couldn't get my router to work. After almost two hours, he gave up and vowed to come back the next day. The next day he spent 2 hours trying to fix the problem to no avail. He left to go pick up some more routers and suggested I call to complain. I did and asked how I could guarantee that my service would be working after the next visit (this was after being on hold for 20 minutes). I was told that they couldn't control the subcontractors. When the guy showed up again, he worked for another hour before giving up. I told him to just take everything with him and I'd get a refund. I was tired of it and I'd just wasted my Saturday.
Monday, I spent two hours on the phone with Time Warner trying to get a refund. I'd tell my story, the person on the other end would transfer me, and I'd be on hold for 5 to 20 minutes, only to have to retell my story. Finally I got through and was assured I would receive a full refund in two weeks on the debit card I'd originally paid with. I repeated the exact amount on my bill, said "this much in two weeks?" I was reassured that I would.
More than two weeks later I hadn't received my refund, so I called again, only to be told it hadn't been processed yet and would still be another 4 to 6 weeks. I went to the customer service center on Stassney, retold the story, said I was expecting a credit to my account in two weeks that I never received. The rep looked over my account, and then said something to the effect of, "What's the deal, it's only 7 dollars?" It was actually $140. I stood there for a half hour before they cleared it up. Now I still have to wait 30 days.
expensive and will remove channels. go with satellite!! – this company is so expensive and treats their customers poorly. they refuse to offer the NFL network and now are pulling our local channels, KXAN NBC!!!! If you can go with satellite I highly recomend avoiding the Time Warner cable monopoly!!!! they seem to have a grudge against the football viewing public!
Decent Customer Service experience – I actually had a good customer service experience with Time Warner. DeeDee answered my call about getting a wireless router installed (since the technician hadn't done that). She was quite helpful AND saved me a bit of money - said to go to Best Buy or Circuit City and pick one up, hence a one time purchase fee as opposed to a recurring fee from Time Warner. Thanks DeeDee!
Now to see how the cable and such pan out...
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