Austin >Pure Austin Quarry Lake
Horrible Customer Service and general manager!.
The general manager is one of the rudest people I have ever encountered. I'm not quite sure how she has kept her job and why people put up with her because so many people complain! The triathlon and athletic training community all speak to how she is so rude to members, they can't believe it. Even triathlon store owners say how difficult she is to work with, and that is spoken from some very well respected Austinites. If they did not have the Quarry or a nice facility, there is no question the members would walk right out the door.
I have always said what goes around, comes around and she will someday wonder why bad things happen to her.
I just hope the owner finds a replacement soon after all these years of bad service. I can only imagine how wonderful the Quarry Lake location could be if the right people were in management. Someone that cared for the members and was actually nice to them... versus yelling at them and insulting their intelligence (as witnessed just yesterday).
Other than the GM, the place is very nice and a great north location.
Great gym, horrible customer service!!. As far as a gym goes it's definitely one of the nicer gyms around Austin. The staff was friendly for the most part and the equipment is great. I had downtime on my job and they wouldn't let me out of my year contract for anything. I offered to pony up money to get out, no deal. It was either pay them or put food on the table during unemployment. For this very reason I steer clear of Pure, will never go back and have driven at least 10 of my friends away from joining. You made an enemy, Pure Austin.
Beautiful Gym, Incompetent Employee.
Dear Pure Austin, (11/6)
I had an account there with and ex-boyfriend and he closed the account. He sent me an email to let me know that I had to fill something out to close the account for myself so that you would quit charging me. I called your gym and asked you specifically what I needed to do to end the membership, and how to be sure no loose ends were left. I know how your lovely contracts work, and wanted to be sure we were completely DONE...and I had nothing to worry about. Your employee...Brandon, I think....faxed me the necessary paper work and assured me I was finished.
Well....I am looking to buy a car this month. I went to check my credit report only to find that your gym had sent a $69 payment to collections which dropped my credit score 47 points. I just cannot fathom how you all can do that to someone who did all the necessary steps to making a clean break with you. YOUR EMPLOYEES lack of knowledge or skill or common sense to let me know that there was another payment left on the account, after having an entire conversation with me about how I do not live in Austin anymore, and do not use your gym....has really screwed my life up now. I'm not going to be able to get a good rate on a car loan, if I'm able to get one at all. I called to discuss this with your manager David, whose only excuse was that..."he didn't know why the person I talked to wouldn't have told me about the remaining payment or balance, but they just have procedures they have to follow."
Well, you know what....your customer (ME) called you to see what those procedures were and you didn't give me correct information....and this is YOUR FAULT.
Thanks for ruining my day, and ruining my credit that I have been working so very hard on improving. YOU SUCK
Best fitness gym in Austin!!. Clean, professional and always up to date on the latest equipment and new fitness methods. Everyone there is knowledgeable, helpful and ready to motivate you to work out and reach your potential. Whether you are a professional athlete or a just starting this is the place to get fit and strong. it is also a locally owned and operated gym - if something is wrong you can find out how to fix it through the excellent management staff or the owners who are, more often than not, either in the office or teaching a class. They practice what they preach and know their fitness from top to bottom.
Beware of Cancellation Policy.
While this is a nice gym, the cancellation process is a nightmare.
If you are considering moving within your contract period, be prepared to have to document your move BEFORE you move, as there is a 30 day written notice policy and you must have proof of your new address (which in my case/view is difficult to generate so far out.)
This Place Rocks!. I love Pure Austin! The staff and the facility are first class. They have a variety of classes to choose from and the instructors are true professionals. If you are looking for a health club that you will WANT to come to each day, this is the one!
Wonderful Facility & Staff. The facility at Pure Austin is top-notch. There is never a wait to use a machine, all the machines are up to date and working, and the staff is friendly helpful and non-intimidating. I have enjoyed my membership and gotten several friends to join. I will never go anywhere else - unless I move out of the city of course...
Great Results!. I think Pure Austin is wonderful. I love the quality and variety of classes. I've never been to a gym like Pure Austin. Within 2 weeks of working out at the BAC, my chronic back pain began dissipating.
The Best in Town!. Everyone here is so friendly and the atmosphere is so positive. After years of hating working out and being sure it would always be something I hated, I had almost given up on enjoying a health club. Pure Austin changed my mind and recently I found myself smiling on the leg press, endorphins at work! I couldn't be happier with the experience I'm having here.
Fantastic Staff!. I came into Pure Austin needing to lose over 60lbs, and felt quite intimidated by the long road ahead of me and apprehensive of learning how to use all the equipment on display. In six short months I am over half way to my goal! The staff always has a cheerful greeting and constantly enquires if it is going well and if everything is on track. They have been my greatest cheerleaders and their support has made my long journey easier and more enjoyable.
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