Pure Austin - Quarry Lake

11/06/09

Beautiful Gym, Incompetent Employee

by LoriL at Citysearch

Dear Pure Austin, (11/6)

I had an account there with and ex-boyfriend and he closed the account. He sent me an email to let me know that I had to fill something out to close the account for myself so that you would quit charging me. I called your gym and asked you specifically what I needed to do to end the membership, and how to be sure no loose ends were left. I know how your lovely contracts work, and wanted to be sure we were completely DONE...and I had nothing to worry about. Your employee...Brandon, I think....faxed me the necessary paper work and assured me I was finished.

Well....I am looking to buy a car this month. I went to check my credit report only to find that your gym had sent a $69 payment to collections which dropped my credit score 47 points. I just cannot fathom how you all can do that to someone who did all the necessary steps to making a clean break with you. YOUR EMPLOYEES lack of knowledge or skill or common sense to let me know that there was another payment left on the account, after having an entire conversation with me about how I do not live in Austin anymore, and do not use your gym....has really screwed my life up now. I'm not going to be able to get a good rate on a car loan, if I'm able to get one at all. I called to discuss this with your manager David, whose only excuse was that..."he didn't know why the person I talked to wouldn't have told me about the remaining payment or balance, but they just have procedures they have to follow."

Well, you know what....your customer (ME) called you to see what those procedures were and you didn't give me correct information....and this is YOUR FAULT.

Thanks for ruining my day, and ruining my credit that I have been working so very hard on improving. YOU SUCK

• Pros: great work out equipment
• Cons: incompetent employee

05/19/08

Best fitness gym in Austin!!

by seeklearnshare at Citysearch

Clean, professional and always up to date on the latest equipment and new fitness methods. Everyone there is knowledgeable, helpful and ready to motivate you to work out and reach your potential. Whether you are a professional athlete or a just starting this is the place to get fit and strong. it is also a locally owned and operated gym - if something is wrong you can find out how to fix it through the excellent management staff or the owners who are, more often than not, either in the office or teaching a class. They practice what they preach and know their fitness from top to bottom.

• Pros: Qualtiy training and equipment, Possitive, Professional atmosphere - VERY CLEAN!
• Cons: parking - but that is about to change for the better

10/17/06

Beware of Cancellation Policy

by swdavidson at Citysearch

While this is a nice gym, the cancellation process is a nightmare.

If you are considering moving within your contract period, be prepared to have to document your move BEFORE you move, as there is a 30 day written notice policy and you must have proof of your new address (which in my case/view is difficult to generate so far out.)

• Pros: Modern Facility
• Cons: Cancellation - too many hoops to jump through