Austin Air Dynamics Inc.

12/14/11

Unreliable

by b smith12345 at Citysearch

I bought Luke's ABC service and he never followed up to do the preventative maintenance like he said he would!

11/12/09

Still the best

by Silkflour2 at Citysearch

I called Luke because my furnace wasn't kicking in when the thermostat switched on. He has been here twice before, once to resolve a circulation problem caused by another contractor's poor workmanship and later to service our AC unit. He's very good at what he does, and his prices are always fair. Each time I received 5-star service.

When he arrived this morning, we couldn't recreate the problem. The furnace cycled through just fine. Luke waited for 30 minutes to make sure it was consistently starting and stopping as it should and explained the variables that might cause the furnace to temporarily stop working properly.

I grabbed my checkbook so that I could pay him the standard service call fee, but he wouldn't take the money. I wish all the repairmen that I deal with were as honorable as Luke.

• Pros: Knowledgeable and honest

08/21/09

Be alert! Don't show up and no call at all...

by GeorgeW123 at Citysearch

I had an appointment with Austin Air Dynamics Thursday 12pm for an analysis since A/C on second floor is not as cool as I like while the first floor is very good. I drove 40minutes to home from my office for this service appointment. At 12:05pm, nobody showed up, and I called and left message and asked for a call back and let me know if they can make it. No reply. I called again at 12:20pm, left message again, and still no one called me back. Finally at 12:50pm, I thought it's enough. I called again and told them I would post here for their unprofessional and un-trustful manner to treat their customers, since I decided to use them after reading the reviews here. Only after this message, someone finally called me and gave me the you-know-what excuse.

Do you agree they should at least give me a call back and let me know if they can't make it at all? This is the first time a service company never shows up and doesn't call you back after a couple messages. How unprofessional Austin Air Dynamics is. I agreed the $75 analysis charge, but they just don't care at all.

Anyway, if you can afford several hours to waste, prepare nobody showup, and don't have any other service company to pick, use austin air dynamics, otherwise, I strongly recommend don't have business with them.

Thanks for reading.

• Pros: N/A
• Cons: No show up and no call back..

07/20/09

Stay away from these guys

by atx117 at Citysearch

Austin Air Dynamics ripped me off too. They screwed up my system and stopped returning my calls. Another company had to come back to fix what they messed up.

They were the cheapest quote I got and as they say, "You get what you pay for".

Looking at all the positive reviews here - I think they're either customers who lucked out and had jobs these clowns were able to fix, got ripped off and still don't know it yet or are staged.

Stay away from Luke and his company unless you want to take a chance on his lowball rates.

• Pros: Price
• Cons: Incompetent, dishonest

07/17/09

Unsealed vents and ducts

by sustik at Citysearch

They installed a new Goodman unit and new ducts. They did not seal the ducts and the registers properly. So we were cooling the attic. When the outside unit stopped working (2 years later) they did not respond to phone calls for 4 days. Another contractor fixed it: it was a dead capacitor in the outside unit; a simple fix (the unit is under 10 year warranty). However, he got suspicious when looking at the inside unit in our closet, we went up to the attic and we found the unsealed vents and a gaping hole above the closet.

The unit also appears to be oversized.

I learned my lesson:

1. Ask to see the manual J calculation, do not believe otherwise that they did it.

2. Check the work, run the unit, and inspect for leeks. Do not pay until sealed properly.

• Pros: came out on a short notice the first time
• Cons: lacking work quality