01/19/09

Best service and selection in central Texas!!!!

by gilsby

Wow! I don't even know where to start.

The service was great. Very helpful and honest at the same time. I was actually told not to get a pair of jeans because they were not flattering enough. Brutally honest! THANK YOU!

The selection. There is not a place in central Texas that has more denim! I am still in ahhh.

A+

I will be back!

10/13/08

HORRIBLE CUSTOMER SERVICE

by jyoung11

Do not waste your time at this boutique. Hem employs horribly rude shop girls who "conveniently" forget to tell customers that the returns are for store credit only. I was not told at checkout, nor when I returned the items. I even made a comment to a sales girl about bringing back the jeans that I was unsure about and she still didn't think that was the right time to inform me. Two weeks returning 2 of the 6 pairs of jeans I purchased, I still had not received the money back on my card and thereforeI called Hem to inquire. I was received by the rudest, most sarcastic, employee who proceeded to speak to me like I was a 5 year old and tell me that she was 100% that I had been told. She wouldn't listen to me, or take into consideration that some person at the store made a mistake. I will never go back to HEM. I don't need to be treated poorly by some 22 year old girl who works at a jean shop.

• Cons: Horrible customer service

06/11/08

LOVE HEM!!

by Lindsaye

I love this store!! And I love Tisha and Aimee! They are the best! I am pretty curvy and all the jeans I owned weren't doing anything for my figure. I knew designer jeans were more expensive, and so I decided that before purchasing any I was going to do my research. I found several pair I thought I would like online, but knew I needed to try them on. I had heard good things about Hem, but that the denim was expensive. I went in just to try on the jeans I had found online, but I was pleasantly surprised when all the jeans I liked were the same price or lower!! The girls gave me so much attention, made me feel so good about myself even though I am not the smallest size, and didn't even try to get me to buy the more expensive of the two I was choosing between. I can't imagine being that happy with a pair of jeans I got online. They have a customer for life!!

• Pros: SERVICE! SERVICE! SERVICE!
• Cons: The parking lot was kinda full because of the restaurant next door.