Auto Maintenance Man

12/16/09

Honest Business Owners and Employees

by rjkevin at Citysearch

My wife and I have been taking our vehicles into JD's shop for years now and we know that if there is something wrong with one of our vehicles the problem will be taken care of in a fair and quick manner. It is essential that we get our vehicles back quickly and they make it happen.

In reference to a previous review in which the individual came to the conclusion that she was being taken advantage of because she was a female, I honestly can't imagine this being the case. I think she may have taken the recommendations for service in a negative manner. In our experience, after an oil change JD tells us about the manufacturers suggested services based on the mileage and age of the vehicle. Although I don't always follow what the manufacturer's guidelines state I always appreciate the knowledge that my car will likely need to have these things addressed at some point to help extend the life of my vehicle. There is no pushiness or inferred intent to take advantage of my wife or myself. It is straight forward, I recommend and send friends to JD. I wouldn't do that if I didn't respect how the business is run and the quality of their work.

Kevin

• Pros: I Trust them and we get our vehicles back quickly
• Cons: If there were any I would list them

11/11/09

Quality Service

by JeniferH at Citysearch

I've been going to Auto Maint. Man for 3 years. They have not only saved me a lot of money, they always explain everything with detail. I like them because they are very professional and fast. I come all the way from North Lamar because I haven't found any shop that offers the service they do. Quality.

• Pros: Personal Service
• Cons: None

11/10/09

Response to review

by AMMAUSTIN at Citysearch

About the Super Saver Cards: There is a group of individuals that are illegally selling these "Super Saver Cards" Auto Maintenance Man does not offer this service. As advised by the police department and the General Attorney's office we are collecting these cards to bring as evidence to court in a case against Scott Osborn. We tried to help out the customers that were scammed, by giving discounts to make up for their lost money. We do not have to do this, but we feel like it is in the best interest for everyone. We are in a legal battle in order to catch these moving targets who are misrepresenting AMM, using our name to take your money. An attorney is already working on this case. As advised by the police investigator and the legal attorney we can not accept these cards, otherwise we would be agreeing to their delinquent practices. We are truly sorry for any confusion and inconvenience this has caused. It is in our best interest to solve this matter

AMBER: As a courtesy service to all of our customers, we perform a thorough 22+ point check. We inform our customers of the overall condition of their vehicles to ensure their reliability and safety. This is been very much appreciated by most customers. We do not and never will try to force anyone to have any services done. We just convey urgency if required, then and only then. Maintenance recommendations are based on Factory Scheduled Maintenance. We are aware that most shops do not perform courtesy checks, but we choose to do so for the benefit of our customers.

We appreciate the feedback. Our goal is to be the best shop in Austin.