Austin >Automotive Sales & Services > Aviles & Gabes Wrecker Svc
2311 Howard Ln, Austin, TX | Directions 7872830.435283 -97.688397
After my 65 year old mother was in a car accident, traveling from Killeen to San Antonio, this HORRIBLE company towed her car. My mom was alone and transported to the hospital. These people were less than helpful. I called twice and was rudely told I can only pick up her medications and personal items from 930-330. I informed them that I live out of town and I was told that was not their problem. I had to eventually call the police, just to get my mom's item from her vehicle. This is the WORST company I have ever encountered. I will be filing a complaint with the BBB and TDR.
horrible service and rude – I was told i have to call an hour before since there is nobody on the property. got there 9 minutes late due to traffic and bad directions and they had already left. was told i had to be there on time because they do not wait around. After complaining about their horrible service the guy told me they don't have to be nice, or courteous and they don't have to provide good service. Apparently this towing company has forgotten where their paycheck comes from. DONT USE THESE PEOPLE!!!!
RUDE!! – They were so rude to me. I just called to get their address and hung up in tears...????
These guys are HORRIBLE! They set a new all time record for weird behavior from a towing company! They refused to come up our driveway because "the truck might get scratched by a tree"... Never mind that our 25 foot boat on the trailer, ups, fedex, propane, and of yeah 18 wheelers can and do make it up our driveway with ease! Ughhh! It's gets "better!" We just got home and it seems the flatbed decided to take a detour off the driveway on the way OUT (with cargo) through the lower pasture! We've now got a huge set of dualie tracks clean through all the soil straight down to the bedrock limestone... all the prairie grass there, I'm SURE is dead. We'll have to go get 2, maybe 3, loads of soil to fill in the ruts and somehow re-seed it all to try and get that area growing again. I called the wrecker to discuss the problem to which the dispatcher informed me "I don't have time to deal with this. Grass grows back!" and HUNG UP THE PHONE ON ME! Wow... Just WOW!!!
AAA has been informed, and complaint has been escalated to management and dispatch. AAA Customer Service told me that I will be getting a call back from them on Monday to discuss damages and repayment for such. Apparently Gabes Wrecker REALLY doesn't want to continue on with their AAA status as at this point
I can't think of anything more they COULD have done wrong today... well short of dropping the vehicle off the flatbed!!! Luckily they at least managed to not do THAT so they did manage to do ONE thing right out of 5:
Arrive on Time - FAIL
Be Courteous on the Phone - FAIL
Good Driver Customer Service - FAIL
Handle Customer Complaints Professionally - FAIL
Deliver Vehicle - Pass
So, 1 out of 5.
Run Away! FAR FAR Away!!!!!!
This towing company should employ more respectful and customer friendly dispatchers. I tried for three hours to get the ONLY dispatcher tell me where their location was. She could not even tell me what they were near, she would only bark out an address. NOT ALL OF US ride in our cars with google maps. Every call made to her she was ruder and ruder.
RUDE RUDE RUDE. I suggest anywhere but this place for any towing needs. Not even worth one star but I had to give something to review..
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