Austin >Banks > United Heritage Federal Credit Union
1900 Woodward St, Austin, TX | Directions 7874130.219268 -97.743652
Neighborhoods: East Riverside - Oltorf, Parker Lane
Unbelieveable service fees and methods – Wish I could give a negative rating.
Once again this is a bank with a credit union name.
Fee abuse abounds. They have charged me over and over for transactions that have not posted and seem to think that is just fine. Balance shows to be consistently positive. Deposits made well prior to debits posting to the account. Chose to lose my business over a "privilege pay" charge ($34 I might add that is higher than any other place i know of) that they charged with a positive balance before the charge even got close to posting.
Customer service is horrible and for that matter ignorant. Unyielding and not interested in listening to their members complaints or helping at all would be a good statement.
As soon as I can get it taken care of I'm gone.
Trying to find a financial institution that is not a total ripp off is a major challenge it would seem.
Merry Christmas. Yeah Right.
Lakeway Location is Fabulous! 512 435 4468 – Wow - what a difference a credit union is from a bank! The Lakeway location (3317 S. RR 620, Lakeway Texas, 78738) is already like an old friend to me. I have my business and my personal accounts there. They have fast extremely personal service. The manager, Carisa, takes a personal interest in my overall experience at her facility. They have all sorts of conveniences. My favorite is that when I lose my check card (which is embarrassingly - all too frequent) they can cancel the old one and print the new one right there while I wait, which is hugely helpful.
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