06/08/09

Complete professionals with a fantastic work ethic

by TiffanyY

The short story is that this company delivers what they promise, when they promise it, for the price they promised, and goes beyond. I rarely am motivated to write reviews, but we've been incredibly impressed with Austin Tree Experts for their professionalism and knowledge.

The company has a master arborist who comes to look at your property and diagnose, if necessary, and help you figure out what should be done in your yard. (Many other companies don't have the same qualifications.)

We had a LOT of work done in our one-acre yard--had to have about seven dead trees removed, as well as a lot of trimming, pruning, clearing, etc. We had three different companies come and give us estimates. Austin Tree Experts' prices were comparable, but the service is why we're so glad we chose them to do the work. There's no hard sell--and they broke out each individual item we talked about doing in their estimate, so that I could see what it would cost and decide what I could spend. They showed up when they said they would, took as long as they said it would take, and cleared the debris completely.

When their crew missed a few things we'd discussed, they sent them back out the next week and took care of every single thing (no charge, of course)--and later that evening, after the stump grinder left, a woman even showed up with a leaf blower, saying the stump grinder had forgotten his, and they wanted to clean up any mess the machine left. Impressive.

This is a fair, straightforward, honest and professional company. I'd recommend them unhesitatingly--and there are some tree companies out there who will not be as honest with you. (We know! We got one of them who insisted we had oak wilt, when two other companies and the Texas Forestry Department assured us we did not.)

• Pros: Honest, reliable, thorough and professional
• Cons: seriously, we were 100 percent happy

10/29/08

Great customer service

by zRuth

My entire experience with Austin Tree Experts has been excellent. They have a great website where you can create an account, request an estimate, receive a proposal and approve the work you desire.

The friendly, efficient office staff contacts you and schedules the day and time for the work. I also wanted to meet with a certified arborist to find out what kind of trees I have in my yard and which work would most benefit their health.

Keith, an ISA certified arborist, was professional and knowledgeable. We walked through the yard and he told me what each tree was and the work needed. He answered every question I had and gave me some good advice on how to prolong the life of a peach tree. The estimate for the work was on the website a few hours later. I really like being able to review the work and approve only the work I wanted to get done.

Keith and the Austin Tree Experts crew arrived exactly when they said they would. Keith told the crew the work that needed to be done, and they immediately went to work. This was a hard-working, professional crew. They pruned and removed dead wood on a very large mulberry tree and a smaller oak in the front yard, two large trees (sycamore and parasaol) in the backyard plus removed two large Hackberry tree branches (from neighbor's yard) and a small oak that was growing into power lines. Then they got on the roof and removed multiple branches from various trees that were hitting the roof and destroying roof shingles.

Once the job was done, Luis walked with me around the property so I could see the work that had been done and to make sure I was satisfied. They did an excellent job. All the trees look so good now and it's great to not have to worry about branches hitting the roof anymore.

I highly recommend Austin Tree Experts. Each and every person that I interacted with was friendly, professional and provided great customer service. Thank you Austin Tree Experts!

• Pros: Quality work, friendly, professional people
• Cons: None