Austin >Spicewood Dermatology PA
I have been a patient there for years and although I do like Dr Jeng and Jill the PA, the receptionist Amanda has just been rude to me for the last time!!!! She needs to be fired. I asked Dr Jeng to call me back and she did not so I guess she does not care about my experience with her unprofessional receptionist?
Um Your Kidding Right!!. I was unhappy with the experience that I had today. I showed up for what I was told was a simple MOLE REMOVAL. I signed in and was promptly taken to the examination room. The assistant started describing my procedure as a BIOPSY and asked me to sign a form stating that I was aware of a separate charge from a lab to do testing on my BIOPSY. I was like no I am having a mole removed for cosmetic reasons I didn’t ask for a biopsy. She said that is their policy to always do a biopsy when they remove things. Well that is just fine if that is their policy but that was the first time I was hearing about it being a biopsy and there being lab fees. I was only interested in the procedure because of the quote that I had already received. I told them that I was not interested in the procedure anymore because I was not fully informed about everything involved. The doctor had the audacity to say, “Well we charge a $50 fee for cancelations but I will waive it this time.” I kept my mouth shut but was thinking are freaking kidding me. I am pretty sure I showed up for my appointment it’s not my fault I was leaving with my mole still attached. Anyways with all that said I will take it upon myself to try harder to ask more questions in the future and be as annoying as I can with my numerous questions to make sure I get completely informed about every single little thing that is involved in my future appointments. In turn THEY could better train their staff to simply give the information that a person needs to make an educated decision about a procedure. Instead they just herding us in and out of the office like cattle; not giving you a chance to ask any questions so you assume that they have informed you of all fees until the day of the appointment, and by then it is too late to take back the time that you took off of work to go and for them to schedule another person.
Rude.. We went in October 2011 for a consultation for a photo facial - basically a med spa service. Even so the office demanded 3 pages of information for a consult. This is just to see of we wanted to make an appointment for service. When questioned the up front person about such lengthy paperwork for a consultation, she became rude. The attitude was " fill out everything on all three pages or just leave." So we left. Rude office. Office manager was slightly less rude. I will never step into that office again. I'm sure the Clinic owner would have treated us differently, but I doubt she and her partner will ever hear about this. We live in the neighborhood.
Love it!. I have been a patient of Jill Hude's for many years now, and I would and do recommend her to all of my friends and family. She is very knowledgable and personable. Every experience I have had there has been a very pleasant one!
Speed and Greed. My follow up visit was scheduled with the physician's assistant. A physician's assistant is not a substitute for a board certified dermatologist. I declined the expensive procedure that she recommended.
Professional and caring Dermatology Clinic.
I have been a patient of Dr. Jeng’s for about 4 years. I have found her to be very professional and also a very warm caring person. She and her staff are very thorough and as a result of an annual evaluation she caught and identified a small mole which provided to be cancerous. I am so appreciative of the fact that she was able to discern this irregularity of skin color and take action to remove this cancer before it spread. I whole heartedly recommend Dr. Jeng and the staff of Spicewood Dermatology.
A very satisfied patient. Sam S.
GREAT EXPERIENCE!!!!!. I had an apt today @ Spicewood Dermatology and had a wonderful experience. Dr. Jeng and her staff are very friendly they take the time listen and help people. I have been to other doctors that just want to rush me out of the room. Dr. Jeng explained in detail all of my questions and I am very thankful. I would recommend them to anybody.
Loved it!. I've been going here for a few years and can't believe the bad reviews. Dr Jeng is WONDERFUL. I love the staff, had never once had a problem. They all seem efficient and friendly and I recommend it highly!
I needed some help with a skin problem and although Dr Jeng was not available, the staff squeezed me in to see Dr Thrash, who is also just great. I really appreciate their help and enthusiastic effort to do so as I was really in need.
I called to get an appointment, but all that was available was with the PA, as the Doctor was getting an influx of kids back from college. The office staff were polite and conversational, very friendly women, and I was seen within 5 minutes of completing paperwork.
One thing that annoyed me was how arrogant one patient was after they arrived more than an hour late and got emotional and angry with the front office staff when they informed him they were booked and couldn't accomodate. I came from San Marcos, and this man just came from south austin, and I got to my appointment on time!
I would reccomend Dr. Jeng OR Jill Hude, both are friendly, very professional and caring. The office staff are a blast, very nice and funny, and seem to focus in on whatever your inquiry is with great attention.
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