Austin >Automotive Repair > Maxwell Collision Center
5000 S Interstate 35, Austin, TX | Directions 7874530.205319 -97.760716
Mon. - Fri. 9am - 5pm;Sat. - Sun. CLOSED
Neighborhoods: East Congress, South Congress
Austin's worse body shop – DO NOT EVER TAKE YOUR CAR HERE! The worst experience I have ever had with a body shop in the 35 years I have been driving! I recently (2/24/10) was in a accident in my 2010 Ford Fusion Hybrid where I was side swiped from the rear to the front door passenger side...a little over $3700. After waiting 2 weeks for Maxwell Collision to fix my car (a ridiculous amount of time) , the paint color was off, the front door was not hung correctly and there was overspray all over the rubber gaskets and a spot on the inside of the door where I was told by the manager that an employee accidently hit it with a hammer and tried to cover it up with touch up paint, thinking I wouldn't notice . Neither the manager or the assistance came outside to inspect the car with me and so I had to point all these things out. So the car went back into shop for about another week. This time when I went back in, I noticed a roughness in paint all along the inside of the door frame...like they had not buffed it out or something. They also forgot to attach the Hybrid emblem on the side door after this second paint job. Again the Manager did not bother to even speak with me and all the assistant could do was say I'm sorry about a 1000 times. To make matters even worse. my 9 month old vehicle's sound system went totally out when it was in the body shop. No sound whatsoever from any component was coming through the speakers. I'm sure the body shop was to blame for this, but I have no way of proving it. The system was working correctly when I brought it in and of course is was still under warranty. The body shop even broke a piece on the center console and blamed it on the Service department.
So to summarize, this shop does sloppy work, has no quality control whatsoever and they makes empty promises. The Manager of this shop sets a bad example for all of his employees which is reflected in the poor workmanship and lack of quality.
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