Austin >Pets & Animals > VCA Northwest Hills Animal Hospital
3426 Greystone Dr, Austin, TX | Directions 7873130.357698 -97.747811
M: 07:00am - 06:00pm, T: 07:00am - 06:00pm, W: 07:00am - 06:00pm, TH: 07:00am - 06:00pm, F: 07:00am - 06:00pm, Sat: 08:00am - 12:00pm, Sun: Closed
Neighborhoods: Wood Creek
I AGREE AVOID AVOID AVOID LIKE THE PLAGUE – Their service and professionalism is the worst I have ever experienced. I took my cat in to be checked on her second day of not having any appetite.
I already had numerous mis-givings about the quality of care and professionalism at VCA but because this seemed urgent, I did not research another vet to go to and decided to let VCA take care of my cat. BIG MISTAKE!!!
Their reception staff are very rude, arrogant, unsmiling and completely un-interested in you or your pet(s)…not a good way to start with a sick pet.
The vet that did see my cat talked the talk and tried to appear caring. (Not the case.) I was told the cat would need to go to the emergency vet overnight because it was a life and death situation. I was told my cat should have oxygen on the journey by car to the emergency vet.Instead of preparing my cat for the oxygen, the vet actually left at 6.00 pm (because it was her time to "clock off" and left the most un-intelligent, lowest class rudest technicians I have ever encountered to prepare oxygen delivery for my cat.An oxygen chamber is an air-tight container for cats into which oxygen is fed. They decided not to let me borrow an oxygen chamber (maybe they did not have one which in itself is incredible that a vet treating emergency problems every day does not have a proper portable oxygen chamber.) What they did was take masking tape and attach a mask to my pet carrier (half of which is made up of gaps and vents to allow visibility and air-flow. In addition the oxygen tank was not even working - there was the faintest whiff of oxygen coming out. When I complained (but only to the technicians because all the vets had promptly left either at 6.00 pm or before about the set up of the oxygen tank and that it certainly was making no positive difference to my cat, the whole group of ragged technicians insisted that they were providing "state-of-the-art" service! What a joke!
When i got to the emergency clinic they could not believe that a professional vet service (actually very expensive) did not have or would not provide a proper oxygen chamber for my cat. The very next morning instead of going to VCA I had already decided to choose another vet and have them take care of my cat and they could not believe how unprofessionally VCA had behaved.
They are very expensive, gloss over their charges and try to bait you to spend more money while having very little interest in the pet's actual health.
You never know whether to believe them for the sake of your pet's health or decline what you suspect might be a con on their part to get more money out of you…it is this lack of trusting what they say that confirms you need to go elsewhere!
My friend also adopted two cats from Austin Humane Society and they are constantly scratching their ears. A different vet from VCA saw them and told her on more than one visit that there was nothing wrong with the cats. She then took the cats to another vet who confirmed that each cat had an infection in their ears!
That same vet on my prior visit could not find my cat's but-hole to stick a thermometer in! She was meant to take my cat's temperature and then said now it wouldn't make any sense because she had agitated the cat so much that her temperature would be abnormally high and give a false positive! Er…that's why you should know what you are doing in the first place. She then tried to inject my cat and the injection went through her skin and straight out again through another part of her skin! She had to get another needle to give the injection. She had my cat so pissed at her that she was hissing at the vet!
AVOID LIKE THE PLAGUE!
AVOID AVOID AVOID AVOID!!! – Im going to try to be unbiased, but I know it will be hard because of my terrible experience. Condescending staff, bombardment of sales pitches including making you feel bad if you dont get every single last medicine to prevent problems your dog may not even come in contact with, over-priced, low quality of professionalism. They wanted to perform a shot for my Pup in the back. I told them that I would have to oversee it to make sure it was administered. They looked at me like I was eccentric lunatic, but eventually agreed. When the person came out to give the shot she dropped the syringe which was carelessly hanging out of her front pocket in her scrubs. My dog then started trying to play with it and she seemed to think it was cute and after a second took it away from him. This is just all around unprofessional. Also when they went to the back I (unbeknownst to them) followed them part of the way so I could hear their conversation, which involved badmouthing me for not getting the RX flea control, and describing me as some nut job who HAD to have the shot performed under his conditions.
They have no respect for your relationship with your pet. It's all money and RX sales down at VCA NW. Please if you care about your dog don't take them to this place.
Good experiences every time – We've seen two vets here, and both were very relaxed and kind with our two terrier mix dogs, and had non-alarmist attitudes which as a worrier, I really appreciated. Our two dogs got in a fight and one had her ear bitten which we thought had been a superficial wound and didn't take her in, turns out it wasn't and it got infected. We felt so bad. The vet could have lectured us on not bringing her in right away, or said how painful this must be for our dog, or how bad it looked, etc but she had a very calm seen-it-all approach, and seemed to understand that mistakes can be made...sedated her to stitch it up and provided pain meds to give her and such, so not downplaying it, but also not fueling our guilty and worry with hypotheticals and possibilities like some docs/vets can do.
Also, this same dog (yeah, she is kind of a handful) goes into crying, foaming-at-the-mouth hysteria when you try to trim her nails (as in, all the staff come to look in at what is going on). It was this vet clinic that suggested we have her sedated and quick her nails/cut them short a few times a year since it is so traumatic for her, and they didn't feel comfortable doing it otherwise. Other places had just insisted on holding her down to do it, which we thought was borderline inhumane but what do we know, the vets are the experts (though a ridiculous reaction on the part of our dog, it was clearly a very real panic attack which was horrific for her and anyone there).
Also, I like the vibe in there, it feels like a local business, kind of like a general store or something, not all overly sterilized/hospital-ish.
Not the best vet clinic in town! – I work in the service industry so I used to come inside this clinic often. My job required me to go to the back areas of the clinic and because I have some inside knowledge of what goes on back there, I feel it is my duty as a citizen to report what I have witnessed with my own eyes. Plus, my friend went there the other day, (I didn't refer him) ,and he also did not like the place. The man that owns this place yells at the employees as well as the animals. Maybe that is why they treat the animals in the kennel so badly. I have witnessed these kids yelling at the animals in the cages for nothing more than barking. I think the reason they take the animals back to this separate room is so that the owners will not see this and I just feel it is my responsibility to inform the public not to take their pets to this place. I know that I would not want my animals treated the way they are at Northwest Hills Pet Clinic. Also, I told my boss that I refused to service this pet hospital ever again.
Medications are a l i t t l e over priced. – I have had a great experience except for waiting a long time the last visit and the billing department being a little slow. One more thing, They sold me heartworm medicine that was 4 times what I can pay for through PETMEDS. Buy your medication online!
Fantastic!! – I've been going to this vet for years and I really trust them. Yes I pay a little more, but wouldn't you for your pet's health? One of my cats has a very serious heart condition and they have been wonderful. When my cat required surgery they were on the phone with me immediately before and after the procedure, describing step by step how it went. Further, my cat's cardiologist says Northwest Hills is an excellent clinic. That just confirmed what I've felt for years about them.
THE BEST VETS, STAFF AND PRICES IN THIS CITY! – I have been using this vet clinic for years. I have also used many other vet clinics in this city and can honestly say that this is by far the best! About these poor reviews- I think maybe the problem lies not with with the pet owner and not the vet clinic. Guess what pet owners??? We are consumers! It is up to us to ask about prices and stay informed. The vets at this clinic are doing what they were trained to do-and at no small cost. Most veterinarians owe $75,000-$100,000 in student loans upon their graduation and yeah, they have to run a business. If they don't charge the consumer for their very expensive time and expertise, how would they continue to provide us with great care and new eqiupment? How would they hire the best staff? Maybe all of the reviewers who rated this clinic poorly because of money need to remember that age old saying- you get what you pay for!
Also, I have never been treated poorly here. Everyone from the receptionist to the technicians and the manager have been nice to me, my pets and my friends whom I have sent here.
Most importantly, the doctors here are amazing! They truly take pride in their job and it shows. Dr. Kelly-even for his lack of bedside manner, is certainly one of the best veterinary surgeons I've used. So is Dr. Riddle who is also one of the nicest people I've ever met. Dr. Buel and Dr. Hardy are great and Dr. Maltby is the kind of vet that vet schools just don't churn out anymore- loves your animals like they were her own.
Also, you don't have to have an appoitment to go here. Walk in: service when you need it. What more could you ask for in a vet clinic? Maybe those of you who wrote poor reviews about this clinic need to adjust your expectations about what is costs to own pets or even better, find our before getting one.
Northwest hills Vet clinic – not sure if its just me but everytime i leave this place i feel overcharged. This place is out to make a buck for sure. I guess thats just business but you have to watch these people as i have been overcharged at least 2-3 times. very convenient and friendly, however, too much $$$$$$$$$$$$$$$$$$$$$$$
Amazing Care For Your Pets – I have been taking my seven year old pugs to this clinic for 6 and a half years and have been nothing but overwhelmingly pleased. My male pug, "Lance" sustained an injury to his eye during the night which required a visit to an emergency clinic. After their horrible butcher job in which they attempted to save but actually destroyed his eye, I had to choose another vet out of thin air. I hastily chose northwest hills because of proximity to both my house and the emergency clinic. Dr. Kelly performed the exam and informed me that the eye would need to be removed. When I went to retrieve Lance the following day, Dr. Kelly came to greet me holding him in his arms. He seemed to be talking more to the dog than to me as he discussed how well he did and what type of care would be required.
More recently, Dr. Buehl was an amazing help as I brought in my female pug, "Kayla," into the clinic with a broken leg. Not only did she provide my dog with excellent care, she treated me with incredible kindness and was able to calm me down from hysterics. The staff allowed me to visit Kayla several times throughout the ordeal and helped me make the difficult choice on the best course of action. The chosen surgery was ultimately performed by a Veterinary Specialist elsewhere on Dr. Kelly and Dr. Buehl's Recommendations. Dr. Buehl phoned to check on her after a week or so had passed and I was very impressed by this level of care and service.
I have a great deal of respect for every member of the staff at Northwest Hills Pet Clinic and would never dream of taking my dogs elsewhere. They continue to suprise and impress me with the simple ways that they go above and beyond their job requirements to show how much they care for the animals they treat. I have been blessed with two inquisitive and accident-prone pugs and I consider myself lucky to have stumbled upon the excellent care and service provided by the wonderful doctors and technicians at Northwest Hills Pet Clinic.
Grrrrr – Ahhhhhhh, we meet again. I must first state the disclaimer that this happened years ago, however, it happened, and I have never forgotten it.
I brought one of my cats here to be spayed - in part because they worked with volunteer organizations to provide low cost spay and neuters. When I arrived with my cat, they asked me to sign paperwork that stated my cat would be bathed. I asked "for what"? And they said, for fleas. I stated my cat did not have fleas - they stated every cat has fleas. I told them I was not signing the paperwork as I have lived with my cat for years and would know better than them if she had fleas. One of the techs came from the back at this point and started running a flea comb through her and came up with 0 - nothing. So they then stated they would do the procedure without me signing the form but if they happened to find any fleas later, they would bathe her. When I picked her up, guess what was on my bill??? And, even worse, since I was not the original owner of the cat, I did not know she had already been spayed and I was very upset that the vet went through with the procedure (cutting her open) as it is my understanding you can clearly see the previous scar once you shave the animal's belly.
Every time I drive by this place, I am disgusted.
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