Austin >Dry Cleaning & Laundry Services > Sweet Cleaners
617 Slaughter Ln W Ste 102, Austin, TX | Directions 7874830.173101 -97.800978
Horrible Customer Service and Management Staff – I have had numerous instances with this cleaners where the lady taking the clothes in the morning has been very rude. This cleaners is about 3 minutes away from my house and I really wanted it to be good due to the convenient location. Typically when I take clothes to the cleaner they count out how many articles of clothing you have. When I took my order in she asked me if I knew how many I had when I replied no she got visibly frusturated and started to count the number of items I had. She barely looked up to say hello or smile the whole time I was there. I tried to take a duvet cover in for cleaning and she asked us what we wanted her to do to it, she said we should just wash it at home because they don't clean that type of stuff. We take in a lot of clothes at a time. As a business you would think you would be happy with a regular customer who spends a lot of money. This last time I went in the lady asked me why did Iwait so long to bring our clothes in. She was very short with me and started my order but left me waiting at the counter to take another customer's order. Even the other customer told her she could finish with my order first. I specifically asked for dry clean and light starch and when I picked up my clothes my husband's button down dress shirts were laundered with medium starch. Now his dress shirts have shrunk in size. There was another customer in the store at the same time as me so I think she confused their order with mine. We have talked to the owner multiple times and his response is that the lady has been with his company for over 20 years and he will talk to her, but there was no sincerity in his apology or desire to keep us as a customer. I know they operate multiple locations around the city and with owners and management like this their lack of customer service skills and pride in their reputation astonishes me. I will not be visiting this location again and wanted to share our experience with other members on this site.
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