Landers Premier Flooring

02/10/12

You can't beat Dale at Landers

by Dwaine Cotton at Citysearch

Dale at Landers was like a free project manager for us. He is very knowledgeable and helpful. What he said is what he did. This is not the norm for the re model industry. Landers price was competitive but not the lowest. The service Dale provided was worth more than the difference. The ceremic tile crew was very knowledgeable and professional and finished a day early.

02/01/12

Love our new floors! Wonderful experience!

by KGohean at Citysearch

This was our first experience hiring someone to do work on our home and I'm afraid we've been spoiled!!!

Stephanie was so helpful in helping us pick just the floors we wanted and sticking to our budget and so responsive to calls and emails. She and John both came out personally to measure our space.

The work crew was so nice and fast! They cleaned everything before they left.

Our floors are beautiful and just what we wanted. If we ever have flooring needs in the future we will be calling the Landers!

12/14/11

Not interested in small projects

by jameswayne at Citysearch

We visited Landers a couple of weeks ago for new carpets in two of our small bedrooms. Initially the salesman who greeted us was fine and he was polite and shows us around introducing different options.

But after learning that we are only replacing two small rooms, the salesman started to lose interests in us and began greeting other customers that came in. When we have questions, he grew impatient and started to suggest upgrades and options that we don't need.

That's all fine; despite of the treatment we were getting, we thought that Lander's has many good reviews. So we thought that we will still give them a try and wanted to setup an appointment for doing the measurements and quote.

After we set the date for measurement, we told the salesman that after we got their quote, we will want to compare other quotes we got. Well…..that’s when the salesman started to get very rude and told us that there is no need to spend their money and time for them to go out and do the measurements, just show them the best quote that we got and they will beat the price.

We are out of their store in no time. Landers will not get my and any of my friends business if they are not willing to entertain small jobs and treat all customers equally.

08/17/11

Landers made a new wood floor "painless"

by Den W C at Citysearch

Salesman Dale Markel and his installation team did a great job of moving furniture, removing old carpet, leveling the entire surface area, getting new wood floors installed, and furniture replaced in less than one day--no mess left behind.

We will use them for another floor project--no doubt about it!

07/29/11

Knowledgeable / Great Customer Service

by 2goldens at Citysearch

We could not be happier with our Lander's experience. Dale was exceptional in his knowledge of wood flooring and led us in the right direction for our needs...... not pushy at all, but very helpful. We were impressed that he came to our home on the day of installation to make sure that the installers knew exactly our preference of how we wanted the floor laid and molding installed. The follow-up phone call 2 days later was appreciated......very customer oriented. The installation crew worked like a well oiled machine and did a great job accommodating all the specifics that we had requested. Without being asked, they saw the package of felt floor protectors I had purchased and stuck them to the bottom of every piece of furniture before returning it to the room. That was a job I was not looking forward to, as there were at least 200 needed! Our Lander's experience was very positive from selection to installation. We love our new wood floor, just wish we had gotten rid of our old carpet years before!!