Austin >Landers Premier Flooring
Landers made a new wood floor "painless".
Salesman Dale Markel and his installation team did a great job of moving furniture, removing old carpet, leveling the entire surface area, getting new wood floors installed, and furniture replaced in less than one day--no mess left behind.
We will use them for another floor project--no doubt about it!
Knowledgeable / Great Customer Service. We could not be happier with our Lander's experience. Dale was exceptional in his knowledge of wood flooring and led us in the right direction for our needs...... not pushy at all, but very helpful. We were impressed that he came to our home on the day of installation to make sure that the installers knew exactly our preference of how we wanted the floor laid and molding installed. The follow-up phone call 2 days later was appreciated......very customer oriented. The installation crew worked like a well oiled machine and did a great job accommodating all the specifics that we had requested. Without being asked, they saw the package of felt floor protectors I had purchased and stuck them to the bottom of every piece of furniture before returning it to the room. That was a job I was not looking forward to, as there were at least 200 needed! Our Lander's experience was very positive from selection to installation. We love our new wood floor, just wish we had gotten rid of our old carpet years before!!
Cristen is the best!!. We have used Lander's for 2 separate projects a year apart and we could not be happier! After shopping around at various competitors Lander"s won hands down, not only for the prices but for the great customer service we got from Cristen. (She even remembered our names a year later) she is amazing! Her knowledge of products and design and her patience ( I am not the most decisive person) is off the charts. She knows what looks good and what doesn't and won't sell you on something just to sell it. she honestly wants you to be happy. We bought beautiful wood floors and had carpeting installed and I only have wonderful things to say about the installers. They showed up exactly on time, moved all furniture very carefully and did beautiful jobs all without making any kind of mess. Their work was really good! Christen also walked us through the whole process and kept us in the loop of what was happening next. We had never experienced that before, usually we would be the ones calling to find out any status and never get return phone calls and other places. Needless to say we are huge fans of Lander's AND they have a whole children's playroom with tv monitors viewing the kids playing that you can see from all different places in the showroom. Lander"s is the whole package!
Great Customer Service!. I have worked with Lander's flooring on several jobs. They are knowledgeable about their products and are customer oriented. When they schedule they show up and keep you informed if there are any delays. If for some reason a problem does arise they work hard to rectify the situation so my clients are happy. There are not many companies around that take the same time and extra care or have their exceptional service. Their pricing is competitive and they handle themselves in a very professional and friendly manner. They have a great selection of products and have a good relation with their installers and distributors. Excellent company to work with.
Superior Service and Excellent Workmanship!. John went above and beyond in helping us get our defective floor replaced! The original installer was unresponsive and did absolutely nothing to help us with a defective wood floor. John stepped in and got the manufacturer to replace the floor for us! Believe me, this took a lot of work! His team was incredible! They were efficient, courteous, and superbly skilled at the process of replacing a wood floor. The job was done in two days. They moved the furniture, made sure everything was protected from the dust and moved everything back where it belonged when they were done. The floor is beautiful! Actually, the seams and curves were done much better than with the original floor. True professionals and masters of their trade, nice to deal with 100% of the way. I wouldn't want anyone else to work on my floors other than Landers Premier Flooring.
Landers Best Tile and Carpet for our home. We purchased tile and carpet with installation from Landers Premier Flooring. Our experience was excellent. The Quality, price and customer service were amazing. We put tile in our entire first floor, and I was a bit anxious to say the least, but Landers made it an easy experience, taking into account that we have a busy family. We cannot say enough about the beautiful carpet and natural stone tile. Everyone comments on how beautiful it is and they did such a great job. We will be repeat customers if we ever need more flooring, and we will certainly highly recommend them to everyone!
Shop Around! $$$$. I finally found the tile I was looking for after spending 15 minutes at Landers. Was ready for install immediately. Landers obviously didn't want the job. They were over $2000 ($7 sq/ft) higher than the other estimates. I did some quick research online, found the lowest price for the tile found at Landers. Took the online price to another shop who matched and recommended a good installer. It pays to do your research (and skip Landers!).
Wow, I love these obvious competitive review plants. If this were true we wouldn't have the referral and repeat customer business that we have worked hard to maintain. Austinites are smart people and can figure out what's going on in the market and where to shop. Our business growth and reputation speaks for itself.
Love my floors!. We are DIYers and have been remodeling our house for quite some time. By the time we got to the flooring we were tired. We figured we could handle a wood flooring install. But installing tile in the bathrooms and laundry room didn't sound like fun for us. We shopped around online for services and products before we finally set out in the car. Landers just happened to be our last stop of the day. We got there at 10 minutes to closing but the friendly staff did not seem at all rushed. Cristen patiently listened to what we had been doing and what we wanted to do. As we did from other stores, we took home a few samples. We got bids from Cristen and another store. Cristen did not pressure us to buy but she wanted to make sure we had all of the tools necessary to make a good decision about our flooring. The competitor just gave us a quote and bid us a nice day. He was friendly but he seemed as if he really didn't care if he got our business. Needless to say, we decided to buy our wood flooring from Cristen! When we came by the store to drop off payment I decided to just look at the tile offerings for those bathrooms. Cristen jumped right up, grabbed the wood floor sample of what we ordered, grabbed a tile sample and put them on the floor together for our review. It was just what we wanted. We grabbed some lighter and darker tiles but the first selection was the one! The pricing was right and Cristen had made another sale. The staff that came to our home to (a) measure (b) make the floor ready and (c) install the tile were punctual and professional. Nothing was broken and they cleaned up after themselves so that you would never know they had been there! I love my floors and I will tell anyone that asks me to go see Cristen at Landers Premier Flooring!
Great service and beautiful results!. Due to some water damage, we had a complete kitchen overhaul and contacted Landers to help us with floor tile and backsplash. The staff were very responsive and called back very quickly. I communicated mostly with Stephanie who was extremely helpful with both picking out products that I LOVE and with questions about installation and timing. She spent time with me to make sure that even the grout color I picked looked best with the floor tile and even with the backsplash! I couldn't be happier with how it all now looks. I couldn't imagine using anyone else - Landers gives the best service and has the best selection!! Don't waste your time going to any other flooring store - go to Landers' showroom and get it all done beautifully.
Great Service from start to finish.
We had been wanting to get solid wood flooring for our master and closet for sometime and just could not decide on the material and installer. When we discovered strand woven bamboo flooring we knew what we wanted. We contacted Cristen Finnell at Landers and received a very timely response. We were in a rush to get it done before the holidays and explained this up front. Cristen double checked inventory to be sure that they had it in stock before making a commitment.
I first spoke to Cristen on Monday and the floor was in place on Friday! Cristen was responsive and professional and the installers were friendly, timely and installed our floor in a very quality fashion.
We feel like we got a great value for our money!
We are thrilled with the floor and all aspects of service received from Landers!
Sign in with Facebook Sign in with Facebook to see what your friends are up to!