10/23/09

Stellar Out of State Movers

by bevyboo

Just had our stuff delivered in New York and thought the whole thing went really well. The crew who picked up in Austin was really friendly and professional. They made sure all our stuff was packaged super well for the long journey. We have 1 antique piece that I was worried about, but they wrapped it perfectly in blankets and cardboard and plastic and there was not a single scratch when we received it! The guys who delivered did a good job also. We moved upstairs but they didn't complain at all despite the fact that we have some heavy pieces (especially the aforementioned antique piece!). Everything we shipped made it to the new place in great shape, - only found 1 small dent on a chair. The staff at Elephant Moving took great care of us through the whole process and was very patient with all my questions and concerns. Two enthusiastic thumbs up!

• Pros: careful with valuables, pleasant to work with
• Cons: none

10/21/09

A Really Positive Experience!

by verdefrijole

I’m just a few days off of a move completed by Elephant Movers and felt compelled to chime in about my experience. It was terrific. Every step of the way was handled in a professional, timely, and flexible manner. I really felt catered to, which is amazing to feel when it comes to something like moving. A representative came to our business and conducted a very thorough Q&A with us (free of charge). She then worked up an estimate that very day! It was very reasonable and once we decided to use their services, I was given a contact for my move and felt comfortable calling to ask questions, no matter how small.

Crates and boxes were delivered to our office. We were walked through every step of the process and Elephant Moving was very responsive and accommodating when we were thrown a last minute curveball and had to change the move date. They were able to handle such hitches as having to move after hours, provide insurance certificates with little lead time, and having to comply with pretty specific moving requirements from the building.

Once the crew arrived on the moving day, they were cheerful, helpful, and strong! They were able to unassembled tricky office furniture in a short amount of time. I was also impressed by their knowledge of Austin – keeping transit time during rush hour to a minimum.

All in all, Elephant Moving made a stressful thing like moving a really positive experience!

• Pros: easy to deal with, flexible, reasonably priced
• Cons: no cons

10/03/09

Great job moving me in terrible weather!

by mom2be12

I moved recently with Elephant Moving during a terrible thunderstorm. I thought the move would have to be cancelled due to the awful weather, which would have really put me in a bind with my house closing since I had to be out. I called the office to see if they were still going to move me and they said unless I wanted to reschedule the crew would be there as scheduled. They warned me up front that the move may take longer if the rain was really pouring hard enough to slow down the crew, so I was prepared to pay extra. But the move went better than I expected! The crew worked really well and pushed on through the rain, even kept chatting and joking with me even though they were all wet. They managed to keep the carpet at my new house from getting really dirty. And they didn't take longer than the estimate which was awesome. I am really grateful that this company showed up despite the bad weather and did such a great job.

• Pros: good service, fast, efficient, clean, nice guys