Austin Tree Experts

Expert & Professional!. Keith and his staff are expert and professional in every way. From the first phone call to make an appointment to Keith's on-site evaluation and Vincent's fertilization of my trees -- their service couldn't have been any better. Keith definitely "knows his stuff" when it comes to trees, taking the time to explain his assessment and recommendations for my trees. He showed a genuine interest in their care and for me as a new customer.…

Unhappy with the service. They were unprepared and didn't do what I asked them. When confronted they made excuses instead of trying to figure out how to make it right. Seems like some people have had positive experiences, but I will definitely use a different company in the future.…

Business run by unprofessional twenty-somethings. I used Austin Tree Experts last year to trim some shooters off the live oaks on my property. The arborist that came out (Michah) was young and personable. He submitted an estimate of around $200 for the shooters and said that someone wouldn't be able to come out and two the work for another two weeks. Two weeks later, a group of Mexican workers showed up and proceeded to chop shooters of the trees without paining the wounds. They also ripped some very nice decorative ivy off the oak in the back yard without asking.

I called them again this year because of the terrible reviews I read on other companies in this forum --- to give them another chance. Apparently, they have only one person handling the phones (Casey), another twenty-something. First she schedules the work for a Thursday morning, two weeks out. I get a call on the Tuesday before my appointment saying Michah is running late. I told her the appointment wasn't until Thursday. She apologized for double-booking. On Thursday, I cleared my schedule to be available in the morning for the appointment with Micah. I get a call just two minutes before the appointed time from Casey saying that Micah wasn't going to be able to make it and she didn't know if he's make it at all that day or any other day. I called her back (still giving them the benefit of the doubt) and asked when I could at least expect a call from Micah. She said he'd call me in the evening after his last appointment, and that it would be late. Needless to say, I never got the call.

Bottom line, this is an operation run by young, unprofessional people that are not only extremely disorganized, but find the cheapest (most likely least qualified) help to execute their jobs for them. I am surprised to see so many shining reviews here. Perhaps my experience is just the exception to the rule. Or perhaps these kids just had their friends write some reviews for them.…

Austin Tree Experts - not so expert. While trimming my neighbors cedar, they used the red oak on my property which grows next to and above the cedar as an anchor. Within a day of the their work, the trunk broke at the base and fell into the cedar tree. They claimed they did not use the branch to rope down limbs. They claimed mold, the weather, anything to avoid responsibility. Very nice gentlemen and seemed knowledgeable but may have made some major mistakes.…