Austin >Automotive Sales & Services > Pampered Auto Care
16299 Fm 1325, Austin, TX | Directions 7872830.473317 -97.688943
Mon-Fri 8am-6pm; Sat 8:30am-4pm
HONEST, HONEST and HONEST – Fan. Friggin. Tastic.
Me: I've had some experience with cars, both good and bad. I've replaced alternators, batteries, and a timing chain on my old car. Then I got tired of repairing my car, got rid of it, and started biking.
The Car: A 95 Neon that I just got from my sister, who just wanted me to have transportation. It has some problems, including a power steering thing.
Pampered Auto Care: I gave them a list, and they checked out everything. The mechanic didn't hold back when he described the last person that worked on the steering. As I suspected, it would need a new pinion for the leak (from a hole, that had been 'plugged') to be completely repaired
The mechanic let me know that I could live with it if I wanted, all depending on how long I planned on owning the car.
As someone who knows the basics about a car, I really appreciated that. Then I asked him to make the repair anyway. $650, to replace the part and pinion and re-align the car. I know that sounds really expensive. Its not for what they did.
A few things impressed me about Pampered Auto Care.
* I gave them a list of things to check out. As we went down the list, they let me know when something was outside of their scope, and suggested other places. (For instance, with a car radio problem)
* From a list of things that I gave them to look at, they only found the one problem... one which I already knew about.
* For a pretty complex problem, they gave me an estimate the same day. They repaired the car, and I was able to pick it up the next day.
* They were nice. I know that shouldn't matter too much, but it did. They left me feeling great after I spent $650 there, rather then feeling like I just got ripped off.
These guys are honest as hell.
If you don't know cars, trust these guys. If you do know cars, you'll love them even more.
Great Honest Great - The BEST!!!!!!! – GREAT Shop, GREAT Mechanics...Most HONEST shop I've ever had the good fortune to walk into. Went in with my 97 Jeep Wrangler, told them I needed a new transmission (because 2 other shops had said that) and he quoted a lower price so I told him to do the work. He called me 3 hours later to tell me the trans was done, it was just a bad valve and he fixed it for $50.00 I almost fainted. Also, when I brought my other car, Pontiac, in and told him I needed a brake job, he called me to tell me the rotors were bad, saved them and showed them to me, and only charged the cost of additional parts since he was doing the brakes anyway. My mother in law and a couple of friends in the area all have similar good stories. His shop is getting so busy now because everyone is starting to go there that you can't just pop in and wait for some jobs now. Go there and you'll never go elsewhere. I've moved to the far south side of Austin, but still take my cars here because it's very hard to find this kind of honesty!
great place – My daughter's VW Jetta needed the headlights replaced before she drove to Ohio. Manager was extremely helpful and professional when I spoke to him on the phone and told him what i needed to have done. The work was done perfectly, timely and exactly how he advised us in advance. With so many car repair choices available, I would highly recommend this one. Timely and professional service is sometimes lacking in the auto repair industry.
not pleased – I called before hand to make sure they could do a VI-30 Car inspection because we moved from out of State the car was less than 2 months old. They said they weren't busy and that they could get my wife right in no problem . She waited for a hour for them to come back and say that they filled it out as a 2008 nissan, which we had a 2009 so she had to wait another 40 minutes for them to inspect a NEW CAR!!
GREAT MECHANICS! – I get my vehicle fixed in Pampered Auto Care shop. They have very reasonable prices and fast and friendly service. I moved over 30 miles away and still continue to use them. You can trust them with your vehicle and know they won't mess with anything else so that you have to come back. I highly recommend Pampered service.
Excellent Service - Highly Recommended – Tried several other repair shops and when I heard about these guys, I took my vehicle over and they took care of everything for me.
Keep up the good work!
ohnest mechanic – I have a bmw and a vw i have tried several dealers and highly rated independent shops in Austin. Pampered auto is worth the trip. They are talented and great at diagnosing and fixing difficult problems .This is my 2nd time to visit A great experience. you have to try them.. they are very fair and good price.
amezing place – This car service shop was very helpful. I went in for one reason and they found a more pressing problem and pointed that out to me. I couldn't address the original problem at the same time so they itemized the repairs needed and gave me a printout. I thought the prices were fair and they didn't try to sign me up for lots of things I didn't need. Mark is very good at explaining the problem and proposed solution and I like the attitudes of the employees.
honest mechanic shop !!!!!! – I'm not a person who normally finds myself raving about things, certainly not writing some review, but here I found good reason. I first found Pampered Auto Care back about 3 years ago, and I seen them to be honest and hard working people. It wasn't until the last 4 months that I saw just how much. I had been having a problem with the dealer covering the warranty on my other car. Now,,, the dealer said it was a 1600 dollar repair that wasn't covered, but Pampered found that it was only a valve problem that would only cost about 250, even after I had told them of the dealers findings and price. Needless to say,, they fixed the problem and I was happy. The point is, they had every opportunity to crew me, but didn't choose to. These guys are number one in my book.
Amazing car repair service – We bought a BMW over a year ago and it has been such a nightmare for us! I don't think we ever had a good experience with mechanics anywhere. They all seem to want you to fix all these "problems" .So the last time we took our car to this one shop in south Austin, they fixed a minor problem that we had with the car, but somehow they ended up busting something else. After we picked our car up, two days later it literally started to smoke! the smoke really scared the **** out of us. I mean we just got our car fixed for crying out loud!! We had to take it to the nearest auto shop, I don't remember the name, but it turned out that we were leaking antifreeze and it was evaporating and that's what caused the smoking effect, no it's not the same kind of smoke from a fire, but I can assure you, if you see that while driving, your heart would definitely drop to your pants. Needless to say I am cautious of taking our car anywhere. Now we're stuck with this antifreeze problem. After doing some research online we thought we were going to take it to L&M auto, which is so popular and they get such good reviews, so we called Bill and he said he was going to charge us $40 just to look at the car without even diagnosing any problems. That , to me seems pretty absurd. I mean if you just want to throw away money that's fine, but I think if I'm spending 40 bucks I better get something out of it. So we started shopping around and that's when I decided to give Pampered auto a try. I came in with skepticism of course, but to my surprise, Ed was very courteous. He showed me all the problems with the car and explained everything thoroughly. He tightened a couple of things and told me that should stop the leak, but if not, then I should come back. He sent me home without charging me anything! Now that's an honest mechanic. So far so good, I just hope that this thing stop leaking, but if not, then I would definitely take it back to Pampered Auto Care. Thank you
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