Pampered Auto Care

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JP222

Joined 5 years ago

Very Fast Car Repair. I highly recommend Pampered Auto for Mercedes Benz repair. They were able to provide same day service for my E430 and fixed my car in 30 minutes. They were very professional and courteous. The mechanic was nice enough to describe exactly what he was doing in detail and he was kind enough to point out some maintenance items I needed to do in the future. Many thanks to Mark and Greg at the Burnet location for excellent work.

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PamelaAustin

Joined 5 years ago

Place to go for auto repairs!. These guys are great! They are professional, knowledgeable and friendly staff. I have a Nissan Frontier and Pampered Auto Care has continually given me better pricing for repair then any foreign car shop has quoted. They're always on time with the repair.

Plus, being a woman and going to a mechanic can be intimidating, but I'd never felt that way here. They always provided answers and explanations to my questions on car problems. My cars rarely had any problems after a repair...the one time it did, they replaced it free of charge, even though the warranty had just expired! (The problem was due to a defective part, NOT due to Pamepered Auto Care.)

I know when I get work done there I have a peace of mind driving afterwards.

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roberto481998

Joined 5 years ago

clean. We were sent to this repair place by a service center .. They were wary of changing the fluid. These guys went the extra mile to make us feel at ease and maintenance was performed with some great attention to detail.

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swr1967

Joined 5 years ago

great mechanic and customer service. I have a BMW 330i that was leajing oil from the oil pan gasket. Edin and his team put the car on lift and figured out within half an hour that not just the pan gasket was leaking, but another part as well. In order to do the job 100% correct they recommended to make that repair as well at no extra charge for labor. They called me and discussed all the details with me . Many mechanics try to take advantage of the situation, not so Edin and his team. Peace of mind all the way! Plus Edin and his guys are absolutely nice guys who know their stuff inside and out! The BEST BMW and German car service in Austin by far. I highly recommend you see Edin and his team!

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BrianY08

Joined 5 years ago

Friendly and Honest. I dread taking my car in; I usually feel that I will be ripped off (I have an old BMW, so it's needed some work). Not here. Everyone was super friendly and so helpful - I asked lots of questions and they took the time to explain everything to me and offer advice.

Definitely honest! I?m so glad that I found this place. (Go Citysearch!) Now I've found MY auto repair shop!!!!!!!!!!!

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robert1982345

Joined 5 years ago

Highly Recommended. I went to Pampered for a brake job and my experience was overall very positive. They took my car right away and had it examined. They told me what the problem was. They showed me what the problem was. They explained what needed to be done. They gave me an estimate with a complete breakdown for each part and labor, which was a very reasonable amount. I took the can in at 10:30am and they estimated to have it ready around 12:00 (I finished at about 12:30, still pretty good by car repair standards). They charged exactly what they said

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Oscar66

Joined 5 years ago

The best mechanic shop. I have been going here for two years now and I can't see myself going anywhere else. All my family is using this business and never had any problems or complains. My daughter went today to check her car, and staff was so kind to do it immediately since she was going to trip within couple of hours? they did right away without charging any additional dollar ? AND they used her coupon that she had! Staff is so kind and friendly and I fill so relieved that I can send my kids there to fix their cars and know they will be honestly help with.

Thank you!!!!!!!!!!

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raul1952

Joined 5 years ago

best mechanics. I don't know how having your car break down can ever be a good thing, but for me the day had a silver lining. Being new to Austin, I had the good fortune of being towed to Pampered Auto Care instead of a dealership. My 99 Passat was not drivable and needed major work and Mark was just awesome to work with. They promptly diagnosed the problem with my car and gave me a very fair estimate and completed the work quickly and as promised. In addition to the mechanical work, they even fixed a side panel that had come loose. They patiently explained the work that they did and also advised me about how I could keep my car in good shape. I have never had this kind of personal service before and will never go back to a dealership. I have owned cars for 35 years and these are the best and most honest mechanics I have ever dealt with. As long as I am in Austin this will be my shop and I would recommend it to anyone looking for great service.

Excellent customer service, the best mechanics in Austin

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tomco3415

Joined 5 years ago

great mechanic and great customer service. All of my correspondence, whether in person, via phone, or email, was answered in a warm and forthcoming manner. The service on my vehicle was well done, they found a way to save me some money on a quality part, and the labor cost was very reasonable.

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sjohn1969

Joined 5 years ago

BEST MECHANICS EVER. WAS QUATED BY ANOTHER SHOP A $1200 REPAIR .WENT TO PAMPERED AUTO CARE $500.00 LATER MY PROBLEM WAS FIXED .VERY POLITE PEOPLE AND WORK WAS COMPLETED IN A SHORT PERIOD OF TIME.