WHITAKERS Auto Body & Paint

06/03/11

Great People Who Do Great Work

by LTJones at Citysearch

Whittakers is THE BEST!

They communicate, let you know what to expect and when!

The work looks great and they treat you well!

They worked it all out with my insurance company and even got them to cover a seatbelt problem that showed up months after the work initial was done!

04/07/11

The best car repair shop

by msbbn216 at Citysearch

There are two things certain in life for me: My car will undoubtedly need bumper repairs at least once a year and I will always get it repaired at Whitakers from now on.

First off, I am one of those people who never writes reviews, but after going to Whitakers, there is no way I could not write one.

The bumper of my Infiniti is like a magnet for other cars. Every year, at least one person decides to run into my car bumper, so I've been to quite a few shops. I've wanted to take my car to Whitakers for awhile now, but the other drivers' insurance always said I had to take it to one of theirs (by the way, this is absolutely false, don't ever listen when they say that). Right off the bat I could recognize the amazing customer service. Everyone was extremely polite and nice. In addition, I live downtown, but the insurance for the driver who hit me said the Lakeway Whitakers location is on their list of places or whatever and it would be easier for me to get my car repaired there. I contacted the Lakeway location and they said to drop the car off at their South Austin location and they will drive to their Lakeway location to fix and then drive it back for me to pick up. Steve, the owner, said, "We'll always do whatever is the easiest and best for you."

When I got my car back, the repairs were flawless. Every other body shop I've been to, there were always problems with the repairs. But, as their were transporting my car over, the spare motor oil container I keep in my trunk exploded. They informed me and cleaned it, and then hooked me up at Genie Car Wash for free to clean it even more. No biggie, because it could have easily happened to me and I would have had to pay for car cleaning.

Two days later, I noticed the paint on my bumper was cracking. I felt bad about the transportation service they gave me, especially after the motor oil incident, so I went into the Lakeway shop directly. It puzzled them for a little bit, but they were readily prepared accept responsibility and fix it for free and pay for a car rental. After closer examination, they found that someone had backed into my bumper (go figure), and showed me the dent, and that was the cause. However, they STILL fixed it for FREE! I got my car back today, and again a flawless repair. (Note: when I got to the shop, they still offered to do the transportation service from South Austin to Lakeway, but I declined for the reason mentioned above).

Bottom line: Whitakers provides the BEST customer service I have seen anywhere, not just in the car repair industry, and they fix cars to perfection. If you need any kind of car repair, you MUST take your car to Whitakers.

12/11/09

We're so lucky they are out in Lakeway

by LTLOV at Citysearch

This is the third car we've had repaired at Whitakers. I took my Lexus there for repair before I'd heard from the other insurance company. When I told them who I'd brought it to, the insurance company was so excited. She said she didn't even have to send an appraiser out, that this was one of the best companies they work with. Trustworthy, Honest and ON time. That was excellent news since I've known Cindy and Steve for a very long time and like them outside of business. Highly recommend the experience. Very helpful and the cars look great. Keep up the good work....

• Pros: EXCELLENT CUSTOMER SERVICE

05/19/09

Updated--Friendly service, reasonable rates, recommended

by lesterfamily at Citysearch

I'm revising my review from a couple of months ago, which was written before Whitaker's had completed the work on our car. At the time, I was frustrated by Whitaker's customer service--specifically that they never told us when dates slipped. At the time, I also felt their prices were going to be steep.

Looking back, I missed the mark in my assessment. In particular, the price for the body work ended up being less than what I'd expected, and less than what we'd been quoted elsewhere. Better still, the quality was first rate.

So, in our experience, we don't agree with other reviewers who found Whitaker's to be pricey.  

Overall, despite being upset by the lack of communication as to when the car was would be ready, we came away pleased with Whitaker's. In fact, we took a second vehicle there a month later. (Both vehicles had been damaged in the massive hail storm on March 25.) We wouldn't have do so if we didn't believe that Whitakers did good work for a fair price.

04/25/09

Excellent!

by kimahibbert at Citysearch

I needed a repair done to the bumper of my Honda. I brought it in, got a quote and a couple of days later we had a hail storm. The shop suddenly became very busy with major work, and my small repair could seem insignificant, but these folks handled it beautifully. They actually went above and beyond by taking care of a couple of scratches in a separate area of the bumper from the damage I brought it in for. They won my business hands down!

• Pros: Great work, great customer service
• Cons: Parking lot is a bit tight