Ron & Jackie Benish Professional Cleaning

Doesn't Recommend

NoneVS

Joined 4 years ago

Beware of risk to your home. If zero stars existed, that would be a more accurate portrayal of this "professional" housekeeping service.

We have used Jackie's service three times in anticipation of a long-term biweekly housekeeping relationship. The first time, she did a good job but finished unbelievably quickly (our home has taken four man hours for other housekeepers to clean and she cleans it in 2 to 2.5 hours alone).

The second time, we discovered why...carelessness. She left the bathtub full of cleaning chemicals, and she spilled bleach on our carpet, leaving a permanent stain.

The third time, we deeply regretted our attempt to be understanding of these mistakes...

First of all, she cancelled her appointment with us last minute due to "the flu" in hopes of booking with us a few days later (conveniently, this was on a Friday before a holiday weekend). However, when we could not accommodate her preferred date and suggested that instead we skip this biweekly cycle once, she miraculously was cured of "the flu" overnight and basically begged to come on her original day. We were trying to be gracious clients and agreed...only to discover, as the other reviewers had,that she basically did not clean.

Much of our furniture (which is at present minimal) was not dusted. Then, we discovered the last straw, she had obviously had trouble backing out of our long (but easily maneuvered) driveway and her large truck tires had completely crushed our ten-year old mature shrubs in the front of our driveway. The evidence was unmistakable as the angle revealed it had to be a vehicle that was pulling out of the driveway (at a depth whereby it was clearly a visitor who pulled up to our home and not just a passing vehicle) and the tire size was clearly that of a large truck (Jackie drives an unusually large truck).

Worst of all, she clearly was aware that she had done this (and obviously did not care to inform us) as she was readily prepared with a plethora of false excuses. She claimed she was trying to avoid the trash-cans when there were no trash cans on the sidewalk nor driveway on that day at all. When we pointed this out to her, she then took responsibility and offered to pay for the cost of replacement/repairs...only to call later the same evening with more lame excuses and retraction.

Quite frankly, even before this shrub incident was discovered by us, we were inclined to terminate her services as we feel to leave the majority of large furniture pieces dusty suggests that her style of business is to give a false sense of cleanliness.

However, her conduct now demonstrates to us an utter lack of consideration for clients' property, a florid disrespect for clients, and frankly a dishonest character that we do not feel safe inviting into our home.

Potential clients beware...if you choose Jackie you take the risk of not just a dirty home, but a damaged home.

Recommends

Shepard

Joined 4 years ago

Ron and Jackie are wonderful. Ron and Jackie are great. They have been cleaning my home for many years. They are dependable and honest. They always go beyond the call of duty. My home is very clean and organized since they have been cleaning my home. Thank you Ron and Jackie!

Recommends

ktylewis54

Joined 4 years ago

Superb Cleaning Service. Jackie does a fantastic job cleaning my home. She is thorough in her work, reliable, and trustworthy. I would recommend her to anyone looking for maid services in Austin at a reasonable rate.

Recommends

susanw000

Joined 5 years ago

Good cleaning service. I've been using Jackie and Ron to clean my home for some time now and have found the service to be good for the price. They always show up on time and clean everything that I've asked thoroughly . I find them to be very trustworthy and reliable and would recommend them to anyone who is looking for a local cleaning service.

Recommends

memayo

Joined 8 years ago

Good Maid Service for the Price. I like to think of myself as a pretty clean person and I've been using Ron and Jackie for a few months now and have been happy with the level of service I've received. They always show up on time and clean the house from top to bottom. Everything is dusted, swept, and mopped and the best part is that they don't charge alot. I'd recommend them for anyone looking for an affordable cleaning service.

Doesn't Recommend

scott28

Joined 5 years ago

Worst Maid service ever!!. Giving them one star is very generous. We would not recommend them to anyone. They were 40 minutes late. They actually swept dog food under our kitchen mat!! They didn't clean the sinks, and didn't dust anything. My wife and I went to get a cup of coffee and when we returned 40 minutes later they were already gone leaving the front door wide open. They left dust bunnies in the corners, and it looked like they emptied their vacuum on our bed. Great price but the worst maid service we have ever received. Spend an extra $25 for good service.

Recommends

longhorngirl82

Joined 6 years ago

Great Cleaning Service. Ron and Jackie have been cleaning my home for several months now and I've been very satisfied with their work and the attention to detail they have. They consistently go above and beyond my expectations and my home is always spotloss after they come. It's a great service for what I pay and I'm very happy. Definitely recommended.

Doesn't Recommend

hrockenbaugh

Joined 6 years ago

Housecleaners, Not!. I was looking for someone to help me and called Ron and Jackie the qoute sounded reasonable but I was very disappointed. I would not recommend them to anyone. Ron cleaned the bathrooms but that was all that was done. No mopping, dusting or wiping of surfaces. Jackie opened the microwave but did not wipe it out. She actually left dirt in the kitchen sink. It took me 2 hours to clean up after them. I am sorry I left these people in my house.

Recommends

ptexas872

Joined 6 years ago

Great Cleaning Service. Just to let you know that Ron and Jackie Benish have worked for us for over a year now. They do a great job and I would recommend them to anyone who needs this type of service. They are always friendly, helpful and take good care of our home. On several occasions, we've asked them to do special jobs for us such as changing the air conditioner filters and light bulbs. They are always friendly and accommodating. I would recommend them to anyone. My Mom lives with us due to her advanced age and poor health and she is always home. Ron and Mom have a great relationship and Mom looks forward to their visits.

Recommends

csarris

Joined 6 years ago

Highly Recommended. Ron and Jackie Benish have been keeping my house livable for over 5 years. In those 5 years they have never failed to come when supposed to and do a superior job. Additionally, whenever there was a special task to be done they have never failed to complete the job and if it involved extra pay their price was always fair. I would not hesitate to recommend them to any of my friends or clients.