Austec Appliance INC

Doesn't Recommend

Analicia S.

Joined 10 months ago

Austec is the worst! We've had a technician come ouT 6 times (SIX) to "fix" our Maytag dryer! Each time he comes out he says it's fixed, but within an hour is stops working. Lauren (the receptionist) is extremely rude, and will not connect us to the owner (larry). To say that this "company" is giving out good service is a joke! There is no reason that a technician should have to come out 6 times to fix something that he should be well trained & certified in. I am extremely disappointed with Austec and am shocked that they are credited through the BBB. Don't worry, you will be hearing from the BBB soon, Larry! My husband and I have sent Larry 4 e-mails, and he has not responded to ANY of them. What kind of business is this? PEOPLE BEWARE OF THIS SHADY COMPANY!!!

Recommends

rlnewell

Joined 2 years ago

Prompt and good appliance repair company. My Maytag Dishwasher push button front panel quit working and I had an Extended Warranty through Home Depot on it.

Austec Appliance was assigned to repair it and Cleo came out and checked it out.

He determined it was the push button panel as well as the electronic control board malfunctioning.

They ordered the parts and even had them sent directly to my house so I knew when they were there.

I called them the day I had both parts and Cleo promptly came out and repaired the dishwasher and tested it out with no questions.

I would highly recommend this company for appliance repairs and Cleo the technician that came out to do the repairs.

My dad used to own his own appliance repair business for 32 years and ended up getting a job assisting techs with appliance repair so I know about appliance repair and they did a great job and were prompt with my dishwasher repair.

Thanks,

Robert

Recommends

Blax

Joined 2 years ago

Dripping Springs - BEST Service!. I've read some of the other reviews, but there are mutliple Austec locations! Please make sure you are writing for the correct location and/or note it in the review.

So, this review is for the Dripping Springs location.

We had to have our KitchenAide custom built-in refigerator worked on, under warranty. The warranty co. (not so great service), forwarded the work to Austec. Austec called, scheduled the appoint - soon. The day of the appoint., they called to tell me again they were on the way. They were very professional, quick, friendly. Even noticed and addressed anther problem that they ordered the part for. I calle dthem a few days later to see about the part and ask some questions. The phone personal were very courteous and helpful!

Now when I call the warranty co. for service, I ask that my work order be given to Austec, Dripping Springs!

WONDERFUL!

Doesn't Recommend

ann Smith

Joined 2 years ago

Declines to do repairs on a military Installation !. I have an extended warrranty with Lowes who have a list of repair shops. I was given this company. I am a Military spouse whose Husband is currently deployed. Any how this company called me to set up a time to fix the dryer. They asked If we lived on post ( military installation) I said yes they said they could not provide service to me. I asked why they said it takes to much time to get on post. Well I beg your pardon tell that to all the Spouses that are at home with out a Spouse who is deployed and looking after finances the home and raising children. While there Spouse is away for up to 15 months from home ! what if all the service members said they do not have time ! So if you are military or retired please think before you go with this company they are obviously not Patriotic because time is too important to them. I called them back to get the correct spelling before filing all of my issues and they called me back and told me Lowes should not of put them on my account to fix the dryer. To file a complaint to Lowes which I will do expressing that they are passing the buck. So Military service members and retirees and Patriotic Texans read this and take notice please !

Recommends

Loeffler Engineering

Joined 2 years ago

great service. I was extremely please with the service and the prompt handling of warrenty work I had on a new refrigerator. They came out immediately and fix it.

Recommends

LaurenRealL

Joined 2 years ago

Great customer review. I wanted to thank you for what Austec has done for us. Austec made the last 3 of 10 service calls we had on the same KitchenAid refrigerator. The problem was not fixable on this particular unit even though 3 separate appliance repair companies tried. Your phone call on April 28th with findings to Whirlpool made the difference. I made the call to Whirlpool yesterday morning. The KitchenAid Product Specialist submitted a request for "approval to exchange." We got the call just 30 hours later from the committee confirming approval. We should have a new KitchenAid delivered withing 10-14 business days.



Thank you so much for taking the time to make that call to Whirlpool Tech Assist. It worked and we are so relieved and happy!



Regards,

Martha Short

Recommends

sjbd

Joined 2 years ago

Best experience with service agreement work. This company is the best we've had work on our appliances. My washer stopped on Wednesday. Thursday was my appointment day. Brandon called before 9 a.m. and was here in the 2 hour frame he gave me. This was during the rain and high winds all in the area. My washer is now working! Thank you, Brandon!

Doesn't Recommend

BRANDIE

Joined 2 years ago

Horrid!!!!!!! The worst company i have ever dealt with. We have been dealing with them since November to get our Samsung Frig. to work.

They made us pay 85.00 for a service call when it was warranty work. So they lied to us about that. Samsung made them give it back to us.

We live a hour and a half from them. It has broke again and we scheduled for them to come out AGAIN, my son was on his way to let him in the house, we are talking 5 mins. and the tech said he would not and could not wait 5 mins. and he left. So now we have been out of a frid. for 2 weeks. This company had been rude, the customer service rep from samsung called them to find out why they could not wait 5 mins.,he stateed they were very rude to him. I will never buy another samsung appliance. they can not get them fixed and this company had idiots working for them because they can not seem to fix my samsung fridg.

I would not give them a rating if i didnt have to. But the rating for them...run like hell away from this company. They cant seem to get anything right, from customer service to their tech that fix things.

Recommends

KLA11

Joined 3 years ago

Very Helpful!. I am shocked to see the review below, but I'm guessing holiday confusion played a part. I called them for warranty repairs on my Jenn-Air appliances and they were quick to respond, showed up within a week, and diagnosed the problems pretty quick. Part was ordered and once the part arrived a few weeks later, their technician was at my house a couple of days later. I really appreciated the fact that he took the time to warn me about the plastic dishwasher tabs and how they might cause issues down the road and that I might want to avoid using the 'Clean' feature on my oven as that might cause some wear as well. Two thumbs up from this 1st time homeowner!

Doesn't Recommend

RAEGENN

Joined 3 years ago

VERY UNPROFESSIONAL. Samsung washer went out. Austec came out three days later. My choices were limited as not many appliance repair people work on Samsung. The appliance service manager told me my pump was out and he would place an order for one when he got back to the office. I told him I would be glad to pay extra for expedited shipping. He said he would have the parts department let me know if that was possible and that he would definitely be able to repair the machine before Christmas. Between the holidays and slogging back and forth to the laundromat, I mistakenly trusted this company to perform as professionals. I received a telephone call today, two weeks after my washer quit working, asking me to authorize the order of the part! It seems that the parts manager went on vacation for a week and no one bothered to conduct business while he was gone, so my parts order was never placed!! Absolutely ridiculous and irresponsible. How do these people stay in business!!!??? Yuk!!!