GrapeVine Market

01/12/10

great variety

by blueakuma at Citysearch

I heard this place was closing and it truly is bummer, they have great people working there, the cheese and deli section is awesome and I personally ever got to try it but I heard their pizza was out of this world.

• Pros: They always have experts to recommend something
• Cons: They are closing so they are not re-stocking

12/07/07

Poor Customer Service

by elliottstein at Citysearch

I recently tried out theRound Rock store, and I was very disappointed in the customer service I received. The woman that assisted me was just not very pleasant. She not only snapped at me, but I believe she assumed I was a young kid jerking around the store because she was very rude and short with me when she said "ID?" I am 30 and even if I was younger I still deserve adequate customer service.

I never write these sort things about a business, but she really bothered me. I usually go to Vino Vino in Austin, but wanted to try out Grapevine. I will never return. I will keep going to Vino Vino so that I may be treated like a valued customer.

• Pros: they sell all kinds of spirits
• Cons: rude staff!

07/08/07

Selection and Service!

by kevinsub at Citysearch

I grew up in Chicago and Minneapolis, used to Sam's and Surdyk's. This store is just as good. Moved to Austin 11 years ago for gradwork (UT) and then work (Dell, of course). They have an amazing beer selection, amazing Italian and French wine aisles and you can get lost for hours in the California Cabernet Sauvignon wing. What took them so long to open?

• Pros: Amazing selection. I always talk to the same guys every time. Very helpful, educated, and willing to go that extra mile. Not used to that in Round Rock!
• Cons: They need signs. It's difficult to figure out what's where. Hard to get to.