Lake Austin Blvd Animal Hospital

09/09/09

Hug all animals and protect them, too!

by jecrews at Citysearch

If you want a team of professional vetenarians for your pets, visit LABAH!.This is my 2nd review, my first was glowing as well. I do not understand the negative reviews, but I am in the service industry as well, and there are some clients a business can never please-no matter what you do. I read some of those atrocious reviews, and these people are probably never happy with anyplace they visit.

I have been a client of LABAH since my first little doggie, Schnitzel, then I got little Lucy. I do not like to trust my little darlings with just anyone. All the doctors are very respectable and extremely knowledgeable; and do you all remember when the little dog came in abused from his owner; who took this dog in and cared for him and paid for his medical expenses? LABAH.

• Pros: Exceptional Service and Staff
• Cons: NONE

06/30/09

Wow. Very expensive.

by auspiciouschicken at Citysearch

I have noticed a few other posts on here about hidden costs. Took my dog in for a well visit and asked for a quote. ~$125 is what I was told on the phone. When I went to pay the total was $338 for a healthy dog visit. I can't imagine how much it would cost if my dog was actually sick. For rich people this is probably the right place. For a normal person in a bad economy there is no way I can afford to go back.

• Pros: Friendly
• Cons: Expensive

06/23/09

DONT TAKE YOUR PET HERE FOR GROOMING

by ximeoto at Citysearch

I have just arrived home with my pup, Walter, who has been shaved and shaped in a stupid, prissy little cut I specifically asked that he NOT get. The groomers mixed Walter up with another dog, realized it and didn't charge me. As if that settled the score. The last time I went to Lake Austin Animal Hosp I asked for Beverly as a groomer. She was great. This time I got somebody else, Rachel, I think. I didn't even recognize Walter when they brought him out. When I called back to complain more, the girl at the desk said, I don't know what else we can do for you ma'am, and hung up. DON"T GO HERE!!!!!!!! ( PS I only gave them a star because it is required. My preference would be minus 5)

• Cons: Mixed up my dog with another

11/19/08

Newer vets aren't nice, too expensive

by brittlestar at Citysearch

Lake Austin Blvd Animal Hospital has very good staff but some of the newer vets there are less then friendly with their customers. I have several animals under treatment and its frustrating to talk to a vet that can't take 5 minutes to discuss the animal. The don't always visit with you and your pet in a room. They take your animal to the back and then the vet either calls you later or in many cases, they have the lab techs present a brief summary of the diagnosis, often without the opportunity to ask any questions. Although I believe they are progressive and knowledgeable, I had a very bad experiences with two of their newer vets. Recently, Dr. Silbers called me to discuss the treatment options for a stray kitten I brought in. Dr. Silbers wanted to run a series of tests including testing for presence/type of ear mites. I've been around the block and seen and treated ear mites so I questioned the need. She could not explain how testing would change the treatment, but she stated that it was not her policy to treat without testing. I tried to ask her if there were options given my limited budget. I had not choice but to decline the test. I will have to treat her at home as I have done in the past. When I went to pick up the kitten they had also failed to administer the dewormer. Lastly, with their dramatic increase in cost, I just can't afford to go there anymore for such lousy service. I do like their flexible hours and their staff is generally very nice but overworked. I just wish their vets had more empathy for their customers. I have decided to take my kitten to another vet.

• Pros: Progressive vet service
• Cons: Expensive and rude vets

10/30/08

GREAT In All Aspects...

by aeroheadkat at Citysearch

I never write reviews...and I only signed up for the specific reason to say that whomever wrote that negative review...definitely has a personal issue going on with someone at this vet. I live clear across town and have chosen LABAH as my one and only vet of choice. The staff genuinely care about/for your animal. Everyone working there is positive and attentive.

In the negative review, the author stated that the place wasn't clean...? and about the bad wood floors? what? that is what i love about this place as well...It doesn't feel like a regular vet clinic...it has more of a "home" type feel to it. Anyway...I won't go anywhere else, and I have not one negative thing to say about LABAH.:)

• Pros: Staff, vets, and building are all great.
• Cons: I have none to point out.