Austin >Veterinary Services > Lake Austin Blvd Animal Hosp
2301 Lake Austin Blvd, Austin, TX | Directions 7870330.277374 -97.771693
Neighborhoods: General West Austin, West Austin
Hug all animals and protect them, too! – If you want a team of professional vetenarians for your pets, visit LABAH!.This is my 2nd review, my first was glowing as well. I do not understand the negative reviews, but I am in the service industry as well, and there are some clients a business can never please-no matter what you do. I read some of those atrocious reviews, and these people are probably never happy with anyplace they visit.
I have been a client of LABAH since my first little doggie, Schnitzel, then I got little Lucy. I do not like to trust my little darlings with just anyone. All the doctors are very respectable and extremely knowledgeable; and do you all remember when the little dog came in abused from his owner; who took this dog in and cared for him and paid for his medical expenses? LABAH.
Wow. Very expensive. – I have noticed a few other posts on here about hidden costs. Took my dog in for a well visit and asked for a quote. ~$125 is what I was told on the phone. When I went to pay the total was $338 for a healthy dog visit. I can't imagine how much it would cost if my dog was actually sick. For rich people this is probably the right place. For a normal person in a bad economy there is no way I can afford to go back.
DONT TAKE YOUR PET HERE FOR GROOMING – I have just arrived home with my pup, Walter, who has been shaved and shaped in a stupid, prissy little cut I specifically asked that he NOT get. The groomers mixed Walter up with another dog, realized it and didn't charge me. As if that settled the score. The last time I went to Lake Austin Animal Hosp I asked for Beverly as a groomer. She was great. This time I got somebody else, Rachel, I think. I didn't even recognize Walter when they brought him out. When I called back to complain more, the girl at the desk said, I don't know what else we can do for you ma'am, and hung up. DON"T GO HERE!!!!!!!! ( PS I only gave them a star because it is required. My preference would be minus 5)
Newer vets aren't nice, too expensive – Lake Austin Blvd Animal Hospital has very good staff but some of the newer vets there are less then friendly with their customers. I have several animals under treatment and its frustrating to talk to a vet that can't take 5 minutes to discuss the animal. The don't always visit with you and your pet in a room. They take your animal to the back and then the vet either calls you later or in many cases, they have the lab techs present a brief summary of the diagnosis, often without the opportunity to ask any questions. Although I believe they are progressive and knowledgeable, I had a very bad experiences with two of their newer vets. Recently, Dr. Silbers called me to discuss the treatment options for a stray kitten I brought in. Dr. Silbers wanted to run a series of tests including testing for presence/type of ear mites. I've been around the block and seen and treated ear mites so I questioned the need. She could not explain how testing would change the treatment, but she stated that it was not her policy to treat without testing. I tried to ask her if there were options given my limited budget. I had not choice but to decline the test. I will have to treat her at home as I have done in the past. When I went to pick up the kitten they had also failed to administer the dewormer. Lastly, with their dramatic increase in cost, I just can't afford to go there anymore for such lousy service. I do like their flexible hours and their staff is generally very nice but overworked. I just wish their vets had more empathy for their customers. I have decided to take my kitten to another vet.
GREAT In All Aspects... – I never write reviews...and I only signed up for the specific reason to say that whomever wrote that negative review...definitely has a personal issue going on with someone at this vet. I live clear across town and have chosen LABAH as my one and only vet of choice. The staff genuinely care about/for your animal. Everyone working there is positive and attentive.
In the negative review, the author stated that the place wasn't clean...? and about the bad wood floors? what? that is what i love about this place as well...It doesn't feel like a regular vet clinic...it has more of a "home" type feel to it. Anyway...I won't go anywhere else, and I have not one negative thing to say about LABAH.:)
ask for pricing before you go! – staff is very unorganized(especially on weekends) and at times rude including dr. spitz, and fees are outrageous. seriously how many people have pet insurance? i also feel LABAH needs to invest a bit of their profits in the hospital; the wood floors are pitiful and potentially dangerous, in general the place is very dirty and not hygienic, driveway is in terrible condition. $1400. dollars later i will definitely shop around next time!
I ADORE this place! – I'm quite puzzled about the terrible reviews below. Perhaps they had a few bad employees and had some turn-over as a result? Maybe they don't appreciate the 'colorful' personalities that work there? I'm not sure but I have been taking my dogs to LABAH for years and really apprecite the amount of care and compassion that goes into my pets. I've had outstanding experiences with Dr. Spitz, Dr. Jefferson and Dr. Wilson. I believe their medicine to be highly progressive and thorough. The rest of the staff has always been so kind and friendly to us! My dogs always get lots of kisses and attention when we're there. Even when I had to unfortunately put my sweet dog to sleep a few years ago they equipped us with a bed and bowl of ice cream for our pooch before we had do do the deed. They also didin't even charge for the euthanasia and made us a clay paw print...how sweet! I really adore the quirky staff, the old house that the clinic is in and have NEVER had a bad experience there!
Worst Staff (Other than 1 excellent vet) Worst Service, Incompentent staff – I have been there three times in the last month with different pets.
The Staff (not including the vets) are TERRIBLE...
1. they are disorganized
2. take forever to greet you
3. can never find your papers/ are constantly confused
I went in for a test that should take 10 minutes. After 1 hour, someone comes out and said she did not know what test I had been waiting on....
I am not sure how any place can be so disorganized
Dr. Spitz was an excellent vet, but other than that, the place is dreadful.
I had seen a previous vet there, who did a really SLOPPY exam, not thorough, charged me for tests that I don't understand why they ran, and one that I don't think they could have (since there was no FECAL MATTER on the scoop to test for!)
Dr. Spitz, who I would highly recommend to anyone if you did not have to go through his staff to get to him, should fire the slew of incompetent help that work there.
As far as I can see, DR. SPITZ IS THE ONLY STAR AT THE PRACTICE
I do realize there are other doctors, but the STAFF ON THE WHOLE ARE USELESS!
MOST HORRIBLE Customer Service I've Ever Had!!!!! – I have now been to Lake Austin Blvd Animal Hospital 5 times. I read all of the wonderful reviews and wanted to give them a try since it was more convenient to my home than my other vet I've been to. Everytime I have been the people at the front desk act as if you are invisible. I have stood at the front desk everytime for at least 5 minutes (while people are sitting at the desk) without being acknowledged. They have also messed up twice with different appointments I have scheduled for and don't even try to correct the problems. Everytime I have taken my dog for a checkup, I have had to wait for AT LEAST 30-45 mintues after my appointment time before being seen. I recommend you stay away. I will NEVER take my dog back there. We will be going back to the old vet across town that acknowledges our existence.
A Vet Mill – Terribly disappointing. While the doctors themselves were pleasant, the staff and overall experience leaves much to be desired. Customer service includes a healthy amount of pressure to purchase products that don't seem all that necessary (and in fact were not, as my next vet confirmed). I was also misled over the telephone as to what tests had truly been performed on my puppy during his last physical exam, and then promised a follow up phone call from the doctor, only to never hear back from them. Overall, I felt like a faceless customer with a credit card. Not recommended.
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