Advanced A/V Solutions

10/29/11

I have relied on Pete and Advanced AV

by Ben Gordons off shore at Citysearch

I have relied on Pete and Advanced AV to install three different stereo systems in three homes over the past several years and would not use anyone else. They do what they say they will, when they say they will and at an agreed price. I do not hesitate to refer them whenever I can

Ben gordon

10/21/11

The service and attention to detail was impeccable.

by Christy Gross at Citysearch

Smarter Homes of Austin set up our entire entertainment system at the Rocky Creek amenity center. Their team was extremely knowledgeable and efficient.

They educated us on the system and even donated amazing door prizes and great gift bags for our residents at the pool opening. The service and attention to detail was impeccable. We would definitely recommend Smarter Homes of Austin to anyone. They were extremely helpful, professional, and all around great to work with.

Thanks!

Christy Gross

10/18/11

These are the people you want for your project.

by Bob in Austin at Citysearch

I was wanting to purchase a large screen TV (65 inch plus), Blu-ray player, surround sound system, etc. I started out talking to companies I found in the phone book, some big box names, and on-line. It didn't take me long to figure out that I didn't even know what questions to ask. And the sales people only wanted to sell me what they happen to have on hand. I then realized that what I needed was more of a "consultant" than a "salesperson." When I first talked with Peter Sandford at Advanced AV Solutions, it was readily apparent that he was a wealth of audiovisual knowledge and was willing to spend the time to help me understand the pros and cons of the various equipment alternatives. He was able to "translate" technical specifications into a list of benefits and costs that had meaning to me. Thanks to Peter's knowledge and understanding of my needs, I was able to purchase an optimum suite of TV/stereo equipment while saving hundreds of dollars in the process. Peter exceeded all my expectations and I would recommend him and his staff anytime for any audiovisual challenge one might have. These are the people you want for your project. Five (5) stars!

05/17/11

Be Careful dealing with AVS

by JiminAustin at Citysearch

Be very careful when dealing with this company! The work I contracted was for the installation of 8 new CCTV cameras. AAVS told me that they require all cameras to be paid for up front but if they do not work or I am not happy with them, they will give a full refund. The labor is paid for once the job is complete. I was mislead and told that two existing cameras I already had were bad and also needed to be replaced. They replaced one but before they replaced the second I determined the camera lenses were dirty and both cameras were in fact still good. They eventually switched the cameras back out but kept my money and refuse to refund me the cost of the cameras or the labor to change it out. A gate camera was installed that did not work. After I complained, once again they took the camera but refuse to refund me my money. 2 of the remaining 5 cameras left still do not operate (no picture at all). They promised to make the repairs and they scheduled several (5 or 6) appointments with me, but did not show up for any of them. I had to drive from Houston to Austin to make each appointment, costing me considerable time and money. To make matters worse, they charged my credit card on three separate occasions without my authorization or knowledge. Unbeknownst to me, they had my credit card number from a job that was done over a year ago.

12/14/10

Advanced A/V did an outstanding job

by michellelaw at Citysearch

Advanced A/V did an outstanding job installing, including rewiring the house to mount it above my fireplace, my new HD LG LED TV! For someone who didn't know anything about this sort of thing, they took excellent care of me from start to finish. THESE are the guys you must have on your job. I never get customer service like this. Jeff, Wes, Doug: these are the people you want on your job. There was a problem with my tv when they got it out of the box and plugged in, screen was cracked. They TOOK me and the tv back to the place I purchased it and helped me return it and get a replacement. Doug stayed with me the whole time, and thank God for that. The place I got it from gave me a very hard time returning it, and if it had not been for Doug, I may not have had a new TV tonight. These people went above and beyond their call of duty. I will tell everyone I know about this business. You are in very good hands if you have these folks do your job. OUTSTANDING.