BEST CONSIGNMENT IN AUSTIN!!. Restyle is by far the best consignment store, and for that matter, one of the best boutique's in Austin period! Finding brands like Marc Jacobs, Prada, Diane von Furstenberg, Banana Republic, and on, and on, at their low prices is the epitome of a bargain! The owner and staff are friendly and always have helpful advice. They even have fashion wardrobe consultants to help design outfits for you! Plus, as a way to turnover my wardrobe, consigning there is a cinch and convenient, and I get paid for my clothes!!! Of course, I often turn around and spend my earnings in the store, but that's okay b/c I leave with unique and stylish items! Nowhere can you find the great deals on handbags, shoes, dresses, even maternity. Go often and enjoy!!
Poor clothing and Poor Customer Service.
I went in to Restyle last week with a pair of Citizen jeans that still had the tag on them with a price of $172.00. These jeans were not "low rise and flared" but rather mid rise and straight leg and therefore, the older looking woman behind the counter "could maybe sell them for $30 max" but she was willing to give it a try. Said woman was wearing a see through white lacey top thing with what appeared to be sunless tanner rings around the neck line. Clearly a perfect example of style and grace. This woman turning her nose up at my designer jeans with the tags still attached, needed to be (pardon my pun) RESTYLED. So I posted my jeans on Ebay and sold them yesterday for $154.00.
Take that low rise flare leg! 2002 called and needs their trend back...along with their orange self tanner.
Snotty customer service combined with poor taste, style, and etiquette makes Restyle a ReConsideration.
Good selection, grood prices, friendly environment.. This store is well organized by style/article of clothing, size, and color. The selection was not enormous, but it was quality, which was nice because I didn't have to hunt through wrack after wrack of junk. I found two shirts that I'm extremely pleased with and which were reasonably priced. One even had the original price tag on it. The staff was friendly and helpful. Will definitely go back!
Go Green by reusing and save some green!. I was fortunate to discover Restyle through the fabulous seamstress that works there and offers her services in alterations. I find myself telling friends daily about the wonderful finds there when they ask, "where did you get that?". Not only can I find unique bargains in a comfortable, clean atmosphere but Nancy Coy (owner) keeps me in the loop about promotions through email on a regular basis.
It's always so nice to know that people that come into Restyle love it and have such a positive experience. We try very hard to make it a consignment store that doesn't really feel like one. Our goal is to always bring you the best price for fabulous clothing and accessories. Thanks for passing the word. It is the best form of advertising for us.
A wonderful shopping and selling find!. I discovered Restyle first as a customer and was very pleased with the quality and value of what I bought. Over time, I began to bring in my gently used clothing and also found it to be a great place to make some extra money. The staff has always been more than courteous and helpful whenever I have been in the store. In addition, I found Nancy Coy (the owner) to be most supportive of my request for clothing donations for my church's annual garage sale. I really appreciate her donations in addition to the good service I have always received at Restyle. My only suggestions would be to expand the store so there would be more space for Restyle's incredible values and to increase the plus-size clothing offerings.
No longer a customer.
Beware if you consign here. I consigned my items here. I called on time to pick up my items. I was told by an employee working for the owner that I could come pick up my items in the next week and also pick up my check. Ok with me. I also asked her if I could keep my items there and it was understood by me that if they were left there, they would become the property of ReStyle. She again stated I could pick up my items at a later date.
I called this morning and the owner told me that I should have called earlier. I let her know that I did and that one of her employees told me I could pick them up this week. (This employee even told me that the store calls you when the items are ready to be picked up. I let her know that this is not the case as it states VERY clearly on the contract that this is not a provided service) The owner said that she would pull my items this one time and not make them the property of her store. Thank you, since I am the customer and that I was given the wrong info. It also states on the contract to call within 1 week of your contract expiring. I did and this is what I get. (I even came home after signing the contract and placed it on my calendar!) Bad customer service. I asked if I could come by later today and she said she had 3 customers today. So she pushed me to Monday and today is Wednesday.
I'm not in any hurry to het my money, I would just like good customer service and a clearer contract. And maybe a meeting with your staff.
Our contract states to call prior to pickup. It would make sense that you would not want to call a week AFTER your expiration date. Your items expired on July 3rd. You called and talked to Lori on July 11th. I am the owner , Nancy,and I was the one that took in your clothes. I tell all consigners they need to call one week BEFORE expiration to set an appt. to pick up unsold items. As far as you being told that I made calls, my employees know that I don't so I am sure it was a misunderstanding. I did my best to accomodate you, even going so far as to run your clothes out to your car because you had sleeping kids in the car. You have also been paid for sold items.
I try to never put anything worn or stained on the floor. I am very picky about all items in my 1800 sq. ft store. We may not always make everyone happy, but we certainly try. I would not have been in business for more than 2 years and had the success that I have had if we gave poor service.
Best consignment shop. I love this place! I can always find great deals and I have also sold lots of clothing items here as well. If you're looking to find nice clothes for good prices, go here!
Thanks so much for the great review. Restyle has been so much fun to build into the great consignment store that I believe it is. Everyday, it is a work in progress and I am always working to make it better and better.
One of Austin's Best.
I have shopped at Restyle several times and have only had pleasant experiences. I too found Nancy to be helpful and fashion forward. The clothing displays are widely spaced and the boutique has a light, airy feel to it (unlike so many resale shops in Austin).
I liked that the clothing is really decently priced! I hate when you go into a resale shop and find the cutest Gap shirt and find that it is....eeek...$28. Was that shirt even that much brand new!?!?!? NOT AT RESYLE.! Everything was really reasonably priced.
The shoe selection was great, as was their selection of fall sweaters. Great designer handbags and artisan jewelry (some new!). I loved that they had a separate section for Petites--very few resale shops do this!
The only reasons for not giving Restyle 5 stars are: I found the selection of pants in my size (10 P) really limited on each visit (although I understand that in a consignment shop, they don't have complete control over this), and there aren't enough dressing rooms for their busy times (only 2).
That being said, Restyle is a GREAT shop and I would definately recommend stopping by!
Thanks for the positive review! I truly feel that Restyle will only continue to grow into an even more fabulous women's clothing consignment store. You are right in that I don't control what clothing and accessories come to restyle, but I know that as Restyle grows, our selections of petites will grow. When I can move to a larger space, more dressing rooms will be available. Thanks for helping to make Restyle a success.
Great shop!. Restyle. Is a great shop. If you're looking for great style at great prices this is the place to go. Very clean clothes and well organized store!
Best resale shop in Austin!. Restyle is an amazing resale shop and the staff are outstanding women! This shop is the very best in town and has so much to offer. You can easily come in and find a complete outfit, including jewerly and a purse if you desire. I have been taking my clothes there for over a year and have been thrilled at the payout each month. I have also purchased clothing and got many compliments on them. You cannot find a better store in town. And, Nancy is all about style, kindness, and energy. I love this store!
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