West Lake Family Practice, P.A.

09/18/10

Over 65 need not apply!

by Mamida at Citysearch

I was impressed with most of the reviews for West Lake Family Practice; it's near my home, so I called for an appointment. The first question I was asked was 'What is your insurance?" When I answered Medicare, I was very promptly put down. "We don't take Medicare patients.'

As far as I know, everyone ages - what will the people in this place do when they reach 65?

What goes around, comes around. Compassion? I don't think so.

02/27/09

Second to None

by Cathyhilliard1 at Citysearch

I have been a patient at Westlake family practice for apx. 3 years and in January of 2008 I was seen by Ginger Bane FNP,C because my Doctor, Eunice Chen had moved to China. Over the past 14 months I have seen Ginger several times and been very pleased with her and the care she provides. She is an excellent listener, friendly and always seems to be genuinely interested in me and how I am doing. I find her decision making to be well grounded in the most current research and because of that she has successfully treated whatever it was that I came to see her for.I feel very strongly that Ginger is a definite asset to Westlake Family Practice and strongly reccomend her to anyone who is looking for a practitioner that cares about her patients and the work she is doing. I must also say, that as long as I I have been a patient at WFP everyone that I have met there have been professional and friendly. I would not want to entrust my medical care to anyone else or any other practice.

Sincerely,

Cathy Hilliard

• Pros: Friendly and professional
• Cons: Finding a parking spot can be difficult at times

07/28/08

Best Medical group in town

by brandi3 at Citysearch

Good experience every time. Able to get in same day if sick if we call in the morning. New family members have gotten in within 1 day if not same day. On Time is another great perk. Have seen several different doctors with different family members, all really good.

• Pros: Free parking
• Cons: Sometimes crowded parking lot

06/25/07

High quality Family Practice Doctors

by spyker at Citysearch

I was very impressed with the level of professionalism by the front office staff, the MA, and Dr Fagerberg. I needed a family doctor and was able to get an appointment for a physical within a week. When I got the flu, I called in the morning and they got me in that afternoon. Wait times were minimal both times. I am in the medical profession and appreciate all of the above.

• Pros: short wait time, professional staff and MD, thorough, able to handle urgent appts
• Cons: Practice has something against nurse practitioners - they make a point of advertising that they don't have any (which is a shame). Nurse practitioners are a valuable adjunct to any practice.

04/16/07

Beware of missing an appointment

by plummbobb at Citysearch

BEWARE! The charge for missing an appointment is $75. The policy of the office is that this fee will not be waived under any circumstances (even, in my case, a family emergency, and their office's failure to call and remind me of my appointment).

The doctors are fine, and the medical assistants are cheery and helpful, but I will be changing primary care physicians.

I'll be looking for an office with a little more compassion.