Austin Vet Care

07/07/11

watch out!!

by AMD77 at Citysearch

I have 3 dogs that have been patients of Austin Vet Care and I have watched the customer service steadily and rapidly decline. The staff can't seem to get anything straight when it comes to pricing and they don't seem to update their records. I took my dogs in to receive a lepto shot. Appartently this is a 2 part shot, you have to come back in 3 weeks for the 2nd shot (booster). With my one dog (Dexter), I was told to just come back for the 2nd shot and there was no charge for the shot or the visit and no appointment was needed. This last time I was told I would have to come back in 3 weeks for the 2nd booster shot and there would be a $15 dollar charge for the shot but no office visit (by vet tech ast). Today I received a call that my dog was past due for all kinds of vaccinations which were ALREADY done 3 weeks ago. I was also told that when I bring my dog in for her booster that there would be a $15 fee for the shot and a $15 exam fee (Julie office staff who was EXTREMELY RUDE)! Exam for what? She is just getting a shot. I didn't get charged an exam fee with my other dog.

Seperately, I received some rebate coupons from Heartguard and Frontline in the mail from Austin Vet Care. They want you to buy these products from the Austin Vet Care office but you can get the SAME products from their ownline pharmacy Vet website for much cheaper (link is on Austin Vet Care website). Its a scam. I was told I couldn't purchase the Heartguard from the online pharmacy even though they don't stock the 12 month supply. I called and talked to an office person and they confirmed with management I could use the rebates. Way too many people do not know whats going on here. I was told to bring in the rebates for them to sign, I drove 30 mins each way for this and once I got their I was told I don't need them to sign anything. Who knows if Heartguard will honor these rebates since Austin Vet Care did not fill out the Vet portion.

Go to another Vet that has their act together. You will be much happier.

06/26/11

If you love your dog . . . .

by DarB at Citysearch

Pookie was a wonderful dog who took care of my recently widowed friends kids.

94 my friend brought her dog Pookie into this vet had an infection in her uterus . Friends had used this vet for years (and apparently had an unpaid bill) and because she knew them the Dr refused to operate until she gave them 1000 up front or he wouldn't do anything. He told her to take her dog home and let it die.

Long story short the vet refused and with the nurse crying he let her die. If you do anything, avoid this vet at all costs if you love your pet. They are dollar signs only to him. The kind of vet that victimizes people because the "know someone" who owes them a couple bucks is a creep. A widow with two kids lost their beloved dog that day to a money grubbing hack

04/15/11

Don't go

by 11Sunny at Citysearch

The prices are exorbanent. The service is horrid. The vet was good, but not worth the trade off. The staff does not seem to be organized, kept me waiting for over an hour with almost no one in the waiting room.

Require tests that have never been required before.

Seem to be more interested in money than providing good service.

09/10/10

One of the BEST Vet's in Austin!

by garciap at Citysearch

I took my two dog's to Austin Vet Care last night (during their walk in hours) for their annual exams and vaccinations. I will admit that I did wait for almost 2 hours until I was able to see the vet, but it was worth it in the end. Dr. Callaway was great with my dogs, especially Harley my 8 year old english bulldog with a whole list of issues. She was very knowledgeable about Harley's issues and gave me great advice on how to handle them. And the best part about it was how affordable it was!! Just a little over a $100 for the both of them!! I highly recommend Austin Vet Care to anyone looking for a caring and affordable vet in Austin!

09/04/10

Money more important?

by nickoluck at Citysearch

My vet moved a solo practice to the Lamar location.

I was not pleased with the place itself on the first visit, but wanted to keep my doctor. However, they would not renew a long standing prescription for allergy medication for my dog without a monthly visit (for a dosage that lasts more than a month!)

That means either my doctor was writing and refilling a prescription without adequate follow up in his solo practice, or this clinic is interested in generating fees that are unnecessary. Whichever answer one chooses

it is not positive.