Austin Vet Care

Overprice. Went for a simple cut on my boxer dog. required simple stitches. wanted $650 for blood test (not sure why), putting asleep, cleaning and stitches. Left with a simple cleaning. Went to my Vet the next day. 30 minutes later, he had done stitches (and staples), cleaning, disinfection, drugs (7 days) for $110.

When I asked them how much they usually charge to neuter a Boxer... they said between $250 and $350. My vet did my Boxer for $100. I am pretty sure they are good... and also very good at over charging you for services. My Vet has been in business for over 20 years. Look around... and call around. These guys are way overprice!…

Austin Vet Care. This place is hit or miss. My pets have gotten some great care here, but I've also spent lots of time and money on the wrong treatment, gotten slap-dash exams that miss the obvious, and terrible customer service on some occassions. What is conistent is that they will charge you an utter fortune for everything and they will always make you wait past your appointment time. Dr. Calloway is great and seems to really love animals. But avoid Dr. Gwin. She seems to only love bossing people around. She she is condescending and comes across as rude and judegemental. It's a very unpleasant experience to see her. Plus, she does only the most cursory of exams and will ignore half of what you say you are concerned about. She is NOT worth the money she charges.…

watch out!!. I have 3 dogs that have been patients of Austin Vet Care and I have watched the customer service steadily and rapidly decline. The staff can't seem to get anything straight when it comes to pricing and they don't seem to update their records. I took my dogs in to receive a lepto shot. Appartently this is a 2 part shot, you have to come back in 3 weeks for the 2nd shot (booster). With my one dog (Dexter), I was told to just come back for the 2nd shot and there was no charge for the shot or the visit and no appointment was needed. This last time I was told I would have to come back in 3 weeks for the 2nd booster shot and there would be a $15 dollar charge for the shot but no office visit (by vet tech ast). Today I received a call that my dog was past due for all kinds of vaccinations which were ALREADY done 3 weeks ago. I was also told that when I bring my dog in for her booster that there would be a $15 fee for the shot and a $15 exam fee (Julie office staff who was EXTREMELY RUDE)! Exam for what? She is just getting a shot. I didn't get charged an exam fee with my other dog.

Seperately, I received some rebate coupons from Heartguard and Frontline in the mail from Austin Vet Care. They want you to buy these products from the Austin Vet Care office but you can get the SAME products from their ownline pharmacy Vet website for much cheaper (link is on Austin Vet Care website). Its a scam. I was told I couldn't purchase the Heartguard from the online pharmacy even though they don't stock the 12 month supply. I called and talked to an office person and they confirmed with management I could use the rebates. Way too many people do not know whats going on here. I was told to bring in the rebates for them to sign, I drove 30 mins each way for this and once I got their I was told I don't need them to sign anything. Who knows if Heartguard will honor these rebates since Austin Vet Care did not fill out the Vet portion.

Go to another Vet that has their act together. You will be much happier.…

If you love your dog . . . .. Pookie was a wonderful dog who took care of my recently widowed friends kids. 94 my friend brought her dog Pookie into this vet had an infection in her uterus . Friends had used this vet for years (and apparently had an unpaid bill) and because she knew them the Dr refused to operate until she gave them 1000 up front or he wouldn't do anything. He told her to take her dog home and let it die.

Long story short the vet refused and with the nurse crying he let her die. If you do anything, avoid this vet at all costs if you love your pet. They are dollar signs only to him. The kind of vet that victimizes people because the "know someone" who owes them a couple bucks is a creep. A widow with two kids lost their beloved dog that day to a money grubbing hack…