Austin Vet Care

07/10/09

Thanks so much!

by wormypuppy at Citysearch

I just got my little puppy 2 weeks ago and she was de-wormed recently by the Metric Austin Vet Care clinic earlier on the day I sent her in to this E-Clinic. Apparently her case was pretty serious and she was throwing up as well as pooping/diarhea-ing worms so me being out of town at the time, asked my friend who was taking care of her to take my puppy to the E-clinic since they're open 24 hours... The people up front were awesome and amazing... I explained to them my situation and once my friend got to the clinic, they took my puppy in and took care of her until I came back to town... the cost wasn't TOO much, but reasonable. Overall, they're awesome people and I'll go back to them whenever I need help with my dogs.

Thanks!

• Pros: Great service, understanding vet staff!
• Cons: A little on the pokey (slow) side...

01/08/09

great place!!!!!!

by mg1976 at Citysearch

I came to this hospital with a really sick puppy and I didn't have very much money. They helped me the best they could and even gave my pup fluid under his skin and a couple of injections and didn't charge me for them. I left and came back with a little more money and they still helped my puppy (he had parvo) They gave me all the directions of what to do for home treatment, I have to say things were very scary for several days and a lot of hard work. I am very grateful for their help especially since I was a little rude to the tech at the beginning of our visit and they didn?t even hold it against me. They really do care about the pets.

I did read the other reviews on this site and all I can say is that THERE IS TWO SIDES TO EVERY STORY

• Pros: 24/7 and they really care
• Cons: none

12/16/08

high price for poor service

by citychris123 at Citysearch

Long story short: I paid $254 for a vet to tell me that a cat peed itself.

I volunteer to TNR (Trap and release) feral cats. After trapping, I take cats the to Austin Humane Society (AHS), they spay/neuter, vet, test & 'tag' the cat, then I release it back to the colony after it has recovered.

I picked up 15 cats last week (5x more than usual due to the urgency of the conditions of the cats combined with freezing weather).

One of the cats, which was being held for care/recovery by another volunteer was not doing well, so was taken to this vet (which is procedure per the program). The caretaker thought the cat was injured due to being spayed.

The vet's initial exam 'confirmed' what the caretaker thought, that the surgery at AHS, punctured an internal organ. Due to this, they called me to authorize payment SPECIFICALLY for the repair surgery 'required'. I talked to the Dr. and told him I am 40 miles away, but thought that the cat just peed itself under stress. The Dr. countered that no, corrective surgery is required asap.

Fortunately, before surgery they realized the cat only peed itself, but stuck me with the cost of the errant surgery prep of the cat.

My point, is that the initial exam, $46 on the bill is legitimate, the rest of the bill, surgery prep was not required. I understand mistakes will happen, but OWE up to them, especially if you are a professional, they charged me for their mistake and refuse to return my phone calls. DONOT trust your pet?s health to these crooks.

• Pros: open 24 hours
• Cons: feels like a shady car dealership