Austin >Transportation & Storage > Mustang Moving
8902 United Kingdom Dr, Austin, TX | Directions 7874830.178344 -97.808588
Apartment to home move...lots of stairs – I used Mustang Moving after getting 3 quotes from moving companies. Not only were they the most reasonable, but I could not be more pleased with their service. They called the day before to make sure every thing was set. They gave me a call ahead the day of, and they were there on time! Nothing was broken. The guys were courteous and very easy to work with! They kept in constant communication with observations or questions as they were moving my items. I would definitely use them again!! Thanks Mustang!
Thank You for the great review and we appreciate you taking the time to write the review!
I won't use them again but feel free to take your chances – The good:
John and Nicole--the people you talk with on the phone are great. I believe they want to deliver good service at a fair price. The gave me a quote and got me moved on very short (1 day) notice. Because of that I don't feel I can complain too loudly about the rest of the move.
During the load up at my storage area one of the guys dropped two items (a chair and a large steel jug) off the ramp going up to the truck. I don't remember whether that was before or after he knocked the automatic sliding doors on the building off the track but I think it was just after. I didn't know the best way to get to the new apartment from there but the driver assured me he knew. I told him I would follow him until we got to the freeway and then I'd get in front of him to lead him to the apartment. The route he described avoided a toll road. When I told him the toll road would be faster he said it wasn't and would cost him $7 to get through.
He started off the drive by coming as close as possible to running a red light on a protected left turn. By "almost running a red light" I mean that my understanding of Texas traffic law is that if you have any part of your vehicle in the intersection when the light is yellow, then you are ok to proceed through, even if the light turns red while you are in the intersection. They were in a pickup pulling a long trailer and had the front of the truck in the intersection when it was yellow. It turned red while they were in the intersection. I couldn't follow without running a redlight so I didn't. I'd swear the guy was trying to lose me because he didn't even slow down a little.
Despite his driving I eventually caught up with him and realized that the route he was taking was about 20 minutes out of the way. At $75 an hour, the toll road was obviously the way to go.
We eventually got there and they did a great job on the unload, which included some difficult stairs so I did tip them but I won't use them again.
Thank you for letting us know of these problems. I would like to respond to some of the points that you had made. 1) 2 damages: please send a claim through email so we can take care of it. 2) With the sliding door problem, the situation happened when they were moving your sofa out of the unit, the door closed on them. In order to prevent damage the helper popped the door out of place which then realigned it self. Unfortunately storage units with automatic sliding doors do not make it mover friendly to stay open. 3) Toll roads. We are still not sure to this day why they did not take the toll, all of our trucks are supplied with TXTAGs. We apologize for that and we will compensate for your time. 4) Trucks and red lights. Please remember that saying "trucks can't stop on a dime" is true with us as well. But I will make sure to brush up on their driving laws. Some moves go bad, but not many, and we hope you do try to use us again in the future. Thank your for your business.
Great guys, very fast and courteous and most affordable – I am surprised that no one had written a review for these before. I got a quote online and then had them come home to do a walthrough to make sure I did not miss anything. They added the stuff I had initianlly missed out on the online quote and the gave me a updated price. The day of moving, the movers came on time and loaded the stuff in very short time and without scratchinga single thing. I was simply amazed the way they finished loading so fast. We did not have the keys to our desitnation so the guys went and did another delivery and came back to unload our stuff. They brought runners so that the carpet would not get dirty. Overall the guys were very courteous (even moved a couple of extra things), patient and fast. The cost of moving was also the cheapest among all the other quotes I had. I was so happy that offered a hefty tip to the guys for their hard work. I recommend mustang moving to everyone.
Thank you for your great response. Thanks for being the first to report about us. We did receive the Top 10 Movers of 2007 award last year based on votes, not by reviews. But we always like to hear what our customers think about us. We are extremely glad you enjoyed our services, and don't forget about our referral program. Please feel free to contact the office for more information. Thanks again and we are happy you support Mustang Moving
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