09/12/09

Excellent service!!

by amel129

I went to InStep because I needed my orthotics adjusted. The Pedorthist at Instep is named Stephen and he is truly amazing. He met with me and gave me 2 different add ons for my orthotic to try and called me several times to see how they were feeling and to ask which one was working better. He emailed my podiatrist during the week to let him know what I had told him. I gave Stephen the orthotics so he could permantly attach the add ons and he offered to re-align them with a cushionier fabric to help my feet. He is a truly amazing guy that goes above and beyond to help you and I recommend Instep and Stephen to ANYONE that has foot/ankle/ knee pain.

• Pros: Stephen, communication, everything!
• Cons: none

04/16/08

5 year customer

by Jen43

I have been an InStep customer for 5 years. I appreciate the friendliness and expertise of the staff. I have never been displeased with the service although I dislike buying shoes. They make it very pleasant. They give me space and time to consider my purchase, which is just what I need. Even if I pick out something that is wrong for my feet, they will help me find something like it that works for my difficult feet.

02/11/08

Great shoe selection and Great customer service

by sland3502

I had been looking for a new pair of shoes for work for sometime.

Their staff was very knowledgable about their shoes. They helped me realize what kind of shoe my feet needed (neutral or negative heal) for comfort since I am on my feet all day. I am on my feet 8 hours a day, 5 days a week and no longer have sore feet when I go home.

I found that In Step has the best selection of Birkenstock. It took me 3 visits to make up my mind, but I LOVE the shoes I bought and wear them everyday. I was able to wear them all day from the first day. I will be buying another pair for warmer weather as new styles come out.

I highly recommend In Step.

• Pros: Great selection, Knowledgable, patient, and caring staff
• Cons: none