Austin Baby! (Reported Closed)

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mlefun

Joined 6 years ago

response to negative post. I personally know the owner of Austin Baby Store and I just wanted to say that Austin Baby recently moved to a new location and that with that move came several struggles.

I have had many positive experiences with the Austin Baby Store and I would hope that moms would give this small locally owned mama run business a chance.

In a day and age where customers don't count and major companies don't care if our kids play with lead tainted toys; it's time we start supporting our local economies where owners have a vested interest in our communities b/c they are part of it.

This is just my two cents I hope that any mamas who have had negative experiences at the Austin Baby Store would contact the owner Erin Sheppard and see if there is any way she can right any wrongs done. Posting negative comments on forums and public boards can be very damaging. It hurts a real mom with a real family. Austin Baby is not just a nameless, faceless corporation.

Doesn't Recommend

austinmama24

Joined 6 years ago

Horrible Customer Service - SO unorganized. I know for a fact that some other mother friends of mine had similar negative experiences at this shop.

For the amount of money we spend on diapers here you would think they would treat the customers on a higher level. They are horrible with communication. I practically had to stalk the woman to get my full order after 3 + weeks waiting post payment!!

She's quick to take your money but impossible to get to pick up the telephone or return an email/phone message.

The store is always a walking hazard. And the owner always seems frazzled about something. It's not a pleasant environment to shop in.

If you want to buy some Fuzzy Buns or other diapers, just go online - it's faster and more professional.

Again, I'm not the only one with this story. It's happened to so many of my mother friends!!!!

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Contributor

Joined 10 years ago

Editorial Review. Boutique caters to families searching for toys, diaper accessories and more for infants as well as trendy clothes for moms-to-be.