Carters Air Conditioning & Automotive Services

09/23/11

Best mechanic experience ever!

by rippleinstill at Citysearch

The A/C of my family's 2008 CRV stopped working recently. I checked the fuses and relays in the diagrams that Honda makes available trying to troubleshoot the problem but had no luck. As I begun the painful search for a repair shop, I read plenty of reviews and thought I'd try my luck at Carter's. The reviews were encouraging and the free A/C diagnostic was a definite plus. It took 30 minutes for them to find the problem; a faulty part that was not included in Honda's diagrams as being part of the electrical system for the A/C. They showed me the problem and told me how to fix it with out charging me! The shop's owner said "this is something you can do yourself". The question is not if I will be back at Carter's, but, when! It really does not matter when but I will have some peace of mind knowing that I am taking my car to a mechanic I can trust. Two thumbs up!

05/15/11

Such an AMAZING experience!

by BrandiRabbit at Citysearch

I bought a new car and shortly after, the transmission went out. I know absolutely nothing about transmission repair, and was scared to death about getting taken advantage of. I needed to find someone that would understand my concerns, as well as my financial limits. I walked into Jay's office on S. Lamar, and he looked me directly in my eyes, and assured me that he would work with me. I had no problems at all... not one. My car is back on the road, running like new! I will ALWAYS refer anyone to Carter's, because of the genuine concern to help people.

10/15/10

Honest & Great Service

by KKaram at Citysearch

I took my Honda Accord in to get Transmission work done. It needed a complete overhaul plus new mounts, which is a very time consuming process. I spoke with Ken over the phone (who was very helpful) and when I took it in, we discussed what needed to be done. I needed my car before the weekend, so for them, it was record time to have the repairs done. Ken was extremely nice and very helpful in working with my mom (who lives out of state) and I about the repairs & explaining everything to us and also answering all questions. He called today to say the car was ready for pick up and asked me to go back in- in about 2 weeks just to make sure everything was tight and secure and there were no leaks.

All in all, this place is great. Ken is a great, honest man who is not out to get you or take advantage of you. Just trying to get your car functioning and back on the road. You can't find better customer service like this in town!! I will be recommending him to all my friends, should they need any work done on their cars!

06/24/10

Quality service

by jjoudean at Citysearch

These guys treat their customers with respect. They take time to discuss the problem and solution and give accurate estimates for parts and labor.

• Pros: friendly and helpful

06/18/10

Nice to find Honest Mechanic

by stevenson52 at Citysearch

North Austin location, Kevin is great.

I'm very skeptical when it comes to car repairs. My brother is a mechanic (lives too far away) and I run my repair issues by him before I take my car in. I called 4 repair shops and Carter's was the only one that correctly diagnosed over the phone, and the only one that was willing to physically diagnose problem without a charge. It is nice to find an auto place that is honest and doesn't add extra costs and repairs.

I would highly recommend and I'm willing to make a 40 min drive rather than go to someone that is closer.

• Pros: they don't overcharge
• Cons: 40 min drive from me