Carters Transmission & Air Conditioning Repair

10/14/09

Quick, Friendly and Informative Service

by leslieviator at Citysearch

I had a non-cooling A/C. Thought I might have some huge compressor problem, but turns out I just needed a dose of freon. Brian helped me on the spot (on a hot day) and explained dual a/c versus non-dual a/c and why the passenger side was cooler than the driver's. Maybe not the most exciting info, but good to know before you or an untrustworthy mechanic works you up about something that was just as simple as a little freon recharge and a little common sense regarding A/C's.

• Pros: getting your car fixed quick by nice people

05/25/09

Honest, Reliable, Responsive

by pigsfromagun at Citysearch

I work as a handyman and depend on my 1986 Toyota Van Wagon to keep my business going. This particular van is very weird in terms of the engine/trans layout, and can be challenging to work on. I have had some mechanics flatly refuse to work on it.

When I had sudden transmission problems, I first went to my closest shop, Drake Automotive. Bad experience there. Upon recommendations, I drove the Van into Carter's, and Brian and his mechanics did me right. The problem turned out to be multi-fold, and I had to do without the van. It was inconvenient and frustrating to have to scramble for another work vehicle, but Brian was excellent about keeping me updated about everything that was going on.

I haven't found another shop in Austin that displays the level of honesty, responsiveness, and fairness in price that Carter's does. I will certainly be going back if any more problems arise, and I would highly recommend this shop to anyone.

02/13/09

Finally a place I can go to get my car fixed right the first time!

by hac88 at Citysearch

I took my car in for an estimate and was pleased to find out it was much less than I have been quoted by 2 other shops. Brian was extremely helpful and I was helped within seconds of arriving. The process was so simple and easy. The drop off was quick and on pickup I arrived early - and the car was ready!! The service, price and comfort that I received by not being taken advantage of will make me a lifetime customer of Carters!! Thanks guys for running such a professional business!

• Pros: Quick speedy service with a smile
• Cons: NONE