Shopping >Aus-Tex Appliance
I just don't get the bad reviews on this place, I just moved to Austin and needed a fridge and washer dryer ASAP, and looked this company up called them with a few models I was interested in. They didn't have the exact models in stock, but had some comparable units. I took a trip down to their showroom and was pretty impressed with the amount of appliance they had. They not only were able to find me exactly what I was looking , but they hooked me up with same day delivery for 99$ delivered and installed on a package deal. Saved some $ and Would shop here again for sure..
Believe the negative reviews! Don't expect any service after your credit card has been charged. Their installers are inferior, they came to install a dishwasher and a microwave vent hood with no drill. ???? The dishwasher was installed crooked, the microwave/vent hood has still not been installed after 2+ weeks. When we contacted the store to discuss what to do next they basically told us "you're on your own". I prefer to buy from a local business but if they can't back the products they sell or help when there's a problem...why should I? I'll stick with Sears or Home Depot from now on. Even if I spend a few dollars more there, in the long run they will back their product and support me after the sale. The owners at Aus-Tex are crooked liars.
THESE PEOPLE ARE CON-ARTISTS! Buyer
Beware: You may think the prices are good, but once your appliance is delivered you're on your own!!!
When the compressor went out on the 4-day-old fridge I purchased for a client, the manager could not have acted more uninterested. He basically told me it wasn't his problem and that I needed to contact Frigidaire. When I balked that AusTex had just sold it to me 4 DAYS AGO and asked that they return or exchange it for a replacement, he said "I don't need a broken refrigerator sitting around my shop."
He then proceeded to explain that AusTex is a dealer, not a manufacturer, so they have no obligation to stand behind the products and they do not service them. So are Sears and Best Buy - that is who I will be using next time!
Meanwhile, my client has to find a temporary fridge, unload and move all their stuff. The soonest service appointment I could arrange through a Frigidaire-authorized provider is in a week. Also, when I explained the situation to the provider, they were shocked that I had no means of recourse with AusTex or that anyone would treat customers that way.
It's needless to say, I will never make the mistake of buying an appliance from AusTex again! Huge FAIL.
BUYER BEWARE!!!!!!!!. Bought a Samsung refrigerator from Bill at Aus-Tex and the freezer didn't work. After talking with Bill and Samsung, it was supposed to be replaced. Bill then said that he did not have a compareable model to replace it with at the same cost. At the same time I was talking to him about the LG washer/dryer combo that was listed on his website for $999.00. I ordered it from him. He said he would check stock at LG. At that time he changed the price on his website to $1,599.00 and said it was no longer available. You try to support the independently owned business and they treat you with no respect. GO BIG BOX STORES!
becareful. Becareful when scheduling an appointment with these people. They say you have a 2 hour window but they dont tell you the time until the day of the appointment. I work downtown austin and was told that I could have an afternoon appointment. The tech left me a message saying that I was the only north call today and that my time slot was 9 - 11 am. I had planned my time off from work. So their 2 hr window would have become an 8hr window. Becarefull when scheduling. they do not put coustomers first but only themselves
Stay Away! You have been warned!!!.
My wife and I had a horrible experience with these crooks when purchasing appliances for a new home last year. I wrote a detalied explanation on Yelp if anyone is interested.
Many (most) of the favorable reviews here on Citysearch are fake, clearly posted by the owners. The ones that talk about how they are local, family owned, have a huge selection and they'll order for you, etc. etc. All I'm saying is, THIS REVIEW IS NOT FAKE and you are really taking a huge risk dealing with these dishonest charlatans. I strongly recommend you find a good deal elsewhere.
GREAT JOB AUS-TEX!!!. I was sorry to read some of the reviews on Aus-Tex Appliance, but recently I was in need of a new Dishwasher and a new washer and dryer. I heard about these guys through a friend of mine who said they are a local family business, and that they had great prices, and a huge selection. I went down to see them and when I went in I was nicely greeted and helped to a HUGE selection of appliances. They showed me some units on their floor and told me if I did not like anything on the floor they could order me something in out of any of the 65 brands or so they were dealers for, I ended up getting a great deal on a Samsung Dishwasher that was stainless outside and Inside for about $400, I also got a washer dryer set for about 600 dollars off of what I saw it in Sears for. Then I asked for them to hold em for about 2 weeks till I had some work done, which they did and then they deliver and installed them the date I needed. The delivery crew was great calling me the morning of the install and an hour before they arrived to give me time to get ready for them. They also set me up with State and City rebates for both units that I got about 350 dollars back for the appliance being energy star rated. All in all I was very impressed with this family run business, I will be telling anyone who is in need of an appliance down the road ..GOOD JOB AUS-TEX!!
Great Find. I went to Aus-Tex appliance this past weekend looking for a new fridge because it was the only Item that didn't come with my new home. I went to Home Depot and their prices were a lot higher than I expected, but one of their employees actual told me about this place Aus-tex and I went and checked them out and was greeted by a nice gentleman named Robert who showed me a huge selection of fridges and I ended up getting a Frenchdoor Stainless fridge for about a thousand dollars cheaper than what I would have paid in the box Store. Then they Installed it the date AND time I wanted . The delivery guys were very friendly as well. All in all I was very pleased with my expierience here and I will be letting others know about these guys..Thanks Aus-Tex
They sold me a busted dishwasher. I went in to their South Austin location last Sunday and bought a dishwasher with my mother. Today my handyman came to install it and it was leaking water out of the front and side. They gave me a number to call GE to fix it, but there turned out to be no option available to SET UP AN APPOINTMENT, only one to confirm or cancel an existing one. I'm very unhappy with my experience with these folks...
Great, no-frills deals, without pressure sales. This is our third and fourth appliance purchased at this 'warehouse'. We have consistently found the best pricing on specific models that we have choosen based on online research, availibility and pricing. Customer and manufacurer ratings are considered when we buy a unit, as this is not a return anything if you don't like it environment. We have received prompt and fantastic delivery of our washer, dryer, refrigerator and dish-washer, including installations over a 3 year period on 3 different occasions. Terrific, knowledgeable staff/owners
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