Austin Infiniti

Awesome cars, fantastic service

by kellymarie109 at Citysearch

I am now on my second lease through Austin Infiniti (and third Infiniti). I love my car(s), and love my dealings with this dealership group. The service department is always prompt, courteous, and thorough. It was a breeze turning in my last lease car, and now I'm happy driving around in my new 2011 G37. My mom now has a car through Austin Infiniti as well, even though she lives in a different city. Infiniti staff were very efficient at shipping her all of the paperwork she needed, and getting her car ready to go within a few days.

I highly recommend Austin Infiniti. Keep up the great work!

Car Certified even after 80% was repainted

by gmata at Citysearch

I bought a Certified M45 2.5 yrs ago. This weekend I was told by another dealership that my car had 80% of the body repainted. When I purchased the vehicle I was told it had a clean car fax and hadn't been in an accident. I will never purchase a car from this dealership again. If you do, paint meter their cars and verify that it hasn't been in a wreck. Protect yourself because this dealership will not.

Top-notch service department, customer service, and showroom

by Neerav Shah at Citysearch

Mark,

The service at the Service Dept is incredibe. Steve Donavan is very nice and provides great customer service. He was juggling back and forth between 3 or 4 things with different customers and still managed to get everything done fast, all the while being told to take care of other new customers. He is very patient and doesn't lose his cool. He even told me he will follow up with me since we discovered that 3 of my 4 tires are worn out. I told him I didn't have time since I had to go to Houston that afternoon and we would talk about it later. You guys are so lucky to have him on your service team.

Also, the service in the entire place was great. Everyone asked me if I needed to be helped - the guys in the cubicles in the service department as well as both the female clerks at the payment area.

The seating and waiting area was very nice too. You guys sure do know about hospitality. The fresh baked cookies were delicious.

Also, this was one big ass dealership. Like... WOW. Even the dealership in Houston, where land is in abundance and space/parking are never a problem, does not have a showroom as big as yours. Your show room is probably 2.5 times larger.

All in all, it was a great experience and you guys deserve the customer service award that you had hanging up on your wall.

Thanks for taking great care of the everyday guy that walks into your service department.

Neerav Shah

• Pros: Efficient and fast service dept, huge showroom, great staff
• Cons: None.

Great Service Department

by gourmethunters at Citysearch

Service department employees do such good jobs every time I drop my car. They won't push you to do unnecessary things just to make money. It is expensive just like any other dealership service departments but well worth it. I feel like I can trust them and they never ripped me off for ridiculous things like other car mechanics do.

• Pros: Great service, trustable, nice waiting area, excellent wash,
• Cons: none

Great Sales and Service!

by GennyH at Citysearch

I have purchased two cars from Austin Infiniti - the first at the prior location and my current car at the new facility on Burnet Road. The first thing I have to say is that I have never been into a cleaner, nicer dealership. Waiting for your car while its being serviced or simply waiting to go into the business office to finalize paperwork on a busy Saturday afternoon could not be more delightful with the nice waiting area, wireless internet, and a snack bar. The sales manager has been involved in both of my purchases and really helped to make the negotiation and sales process as easy and pain-free as possible.