Austin >Lodging > Sheraton Austin Hotel At The Capitol
701 East 11th Street, Austin, TX | Directions 7870130.270621 -97.734327
WAY overpriced for an average hotel – Stayed for a business conference for 3 nights. To be clear, this review is for the Sheraton Austin @ Capitol.
+ Great workout room
+ Convenient to state capitol
- Expensive (even with group discount)
- "Indoor" pool is connected to outdoor pool in some kind of solar heating attempt (fail); don't plan on swimming unless it's warm enough to swim outside.
- No refrigerator or microwave in room
- Not convenient to clubs or convention center (walkable, but about a mile away)
- No continental breakfast (might be expected for the price); for pay options were pretty expensive (something like paying for bacon by the strip)
- Internet access in room is an additional fee and free public hotspots in hotel are very small (not a good option during our in-hotel business event), requiring frequent re-activation
- Parking is $16/night, although we got a group rate of $8/night. Not sure what other hotels charge, but you can park on the street for $10/day.
- Curt hotel staff
I feel that Sheraton is an outdated, snooty brand. I will never stay here again, even if business event is held in hotel. There are MUCH better options in Austin.
Insects in the Bed, No Water, Bad Customer Service – My husband and I arrived on a Monday night at 11pm to check into our room, which we had booked far in advance. We were excited because the hotel advertised that it had recently been renovated. When we arrived, we were told that the water had been shut off between 11pm and 5am due to an emergency. It wasn't ideal after our 14 hours of driving, but we figured emergencies happen, and planned to make the best of it.
We got to our room and discovered there were two double beds and not one king bed, as we were promised. The front desk said that was also due to the emergency. So, we washed our faces with our own bottled water (which we luckily had in the car) and pulled back the covers to the bed, only to see INSECTS! There were INSECTS in the bed!
We got dressed, packed up, and went back downstairs to cancel our reservation and change hotels. We didn't want bedbugs as a souvenir of Austin.
The woman at the front desk looked as though she was still in high school and didn't seem to know how to handle any challenges. She told us the Sheraton could "comp" us a room for the night at another local hotel, but any charges at the new hotel after that would be ours. That seemed fair, so we called Expedia to change reservations.
After we had a new reservation, the woman at the front desk told us that since they were able to cancel our reservation for a full refund, they would not be "comp-ing" our room at a new hotel that night. We would have to pay walk-up rates at whichever hotel we chose. We ended up spending much more money than we had planned due to the dire situation of being stranded in a strange city at 2am (by that time) with nowhere to stay.
We were baffled at her lack of customer service. To recap: we got the wrong kind of room, there was no water in the entire hotel, and we had insects in our bed. She apologized insincerely and went into the back room, safe from customer complaints.
Boo. Shame on you, Sheraton.
Very average for a Starwood property – I recently stayed two nights at the Sheraton. At best, this location is average. When I checked in, I asked for my bags to be brought up to the room as I was short on time for a meeting. They weren't delivered and took over 30 minutes to arrive after i went to the room later that evening. Room was dated from bathroom to room features. Ordered dinner in the bar/restaurant (club sandwich) and it took close to 45 minutes to arrive with only a dozen or so people watching MNF.
Comfortable hotel for hard-working business travelers and leisure guests looking to relax. – In Short
Each room features a large desk and Sweet Sleeper bed with a custom plush-top mattress, fleece blanket, duvet and five fluffy pillows. Rooms come with a two-line phone, voice mail, data port, safe, cable TV, hair dryer, iron and minibar. Notable amenities include a complimentary USA Today, pool and fitness center. Full dining facilities offer a low-carb menu, room service and to-go snacks. Kids under 17 stay free; call ahead regarding baby-sitting services for younger ones.
This full-service facility is steps from the Capitol and a favorite with politicos. – In Short
Thanks to its location, this 365-room hotel primarily attracts a corporate clientele. It features renovated meeting spaces, a business center and an executive floor. Among business-friendly in-room features you will find work desks, dual-line speakerphones, data ports and voice mail. In spite of its suit-and-tie atmosphere, this hotel recognizes that all work and no play makes for dull travelers. Guests unwind in the indoor and outdoor pools, work out in the health club and steam away office worries in the sauna.
Great Staff, Awesome Location – The Marriott is blocks away from I35 and 6th street. We came to Austin for our friends for their 21st birthday and enjoyed the great service. Our bell man Joe was the nicest guy and very friendly. We stayed in a two bed suite that over looked the Capitol. It was very luxurious and comfortable. The suite had a great dining table, bar, huge TV, and a comfy couch. Most suites we've stayed in felt very stiff and conservative, the Marriott was very relaxing and homey. The hotel room's beds were soft and cushy, and felt as if were made just for us. Most hotels have dingy sheets and pillows, but the Marriott's were just like new. Our stay at the Marriott was the best. If you come to Austin for business or pleasure, I definately recommend the Marriott hotel and suite, it was well worth it!
Great Location – This place is in the best spot, really close to bars, clubs, shopping and just about anything else you need. The front desk staff is very friendly, and the restaurant, Rojo Red, is pretty good. I would stay there again.
A great hotel – Stayed here a year ago,enjoyed it a lot.Had a great view of Stubbs from my room,just a short one block walk.Good value.Even room service was good.The pool area is very nice and the grounds are beautiful.I will definitely stay again.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Sheraton Austin Hotel At The Capitol on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.