Lakeway >Papa John's Pizza
Horrible Pizza Experience!. When we placed our order, we confirmed our new address and were told delivery would be 40 minutes. On a non-sporting Monday night, I questioned the length of time. After 60 minutes, I called to find out where our order was and told that the delivery person should be at our house in 5 minutes. Fifteen minutes after that (now 35 minutes late on a slow Monday night), the pizza was finally delivered. When I called the restaurant to speak with a manager, the manager told me that he had no idea why it was delivered to the wrong address. I asked for the franchisee's phone number and was told he had no idea who the owner was. Several points: 1. How can a competent manager work for you when he doesn't even know who you are? 2. How can you deliver quality pizza 35 minutes late? You can't! Our pizza was cold and horrible. 3. Lakeway residents need to realize that we have pizza choices and bad experiences like this should be a notice to all of us to try their competitors. We will never again order pizza from this Papa John's. Pizza Hut or Gatti's, we will be trying you next!
Pizza left abad taste in my mouth. Ordered Thin crust. The pizza sucks. The taste and standards have gone down tremendously. I prefer to eat domino's over papa john's currently based on my recent experience. Domino's is doing a great job with great quality and taste. Papa john's taste, quality and service have gone down.
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