Aca Appliance

Doesn't Recommend

BrianV

Joined 3 years ago

HORRIBLE CUSTOMER SERVICE & COMPANY!. ACA was employed by the previous owner of my house to fix the display board on a dishwasher. The previous owner had a warranty company handle it. During the inspection, the inspector noted that the dishwasher worked flawlessly, completing a full cycle, but the display board was fried and you basically couldn’t get any of the lights to work. Anyways, ACA came out and fixed the display board. However, to access the display board, the front door needs to be disassembled. After completing the work, the dishwasher now leaks badly out of the front door. It didn’t do that before, and now it does.

I called ACA and attempted 4 times to have someone come to the house. I even took 1 full day off and 3 half-days off to get this done. Not once did they come or even call. It was comical towards the end when even Sharon was saying she can’t understand why it’s so bad. Last Friday I called her at 3pm concerned that no one was going to come yet again. She said someone should be there in the next two hours and that they’d call before they came. At 445, I called and she sounded dumbfounded. Anyways, we postponed to next Friday and she said I’d be the first call. At 9am that Friday, I call and guess what, no ticket for me. Another lady helps and says she’ll get someone out right away. 1 hour later she calls back and says they’re not coming at all. That it’s just been too difficult to get out there and that I need to call my warranty company and get ANOTHER appliance company to fix it.

So basically, they don’t want to spend their time/money to fix/warrant their work. Absolutely horrible company to deal with on all fronts. The organization and customer service and quality of work is all awful, stay away, you’ve been warned!!!

Doesn't Recommend

BrianS65

Joined 2 years ago

Came out to fix something, didn't fix it. I had ACA come out from my warranty company to fix a broken igniter on a GE gas range. They came, and tweaked it and left. It never worked right. I attempted to have them come out again and look at it, and that entailed about 5 back-and-forths with customer service which was a huge headache. Finally they came out and said that the ceramic piece was chipped and that's why it didn't work. Of course it doesn't work, that's why you came out to fix it. They wouldn't offer any way of fixing it and suggested I pay for it myself. I already paid the service fee for you to come out and fix it, and now you want me to pay for it. Really shady company, can't recommend them for quality of work, customer service and ability to backup their work.