Austin >Food & Dining > Haiku Japanese Restaurant
9600 S IH 35 Ste C, Austin, TX | Directions 7874830.160016 -97.790543
Mon. - Thu. 11:30am - 10pm;Fri. - Sat. 11:30am - 11pm;Sun. 12am - 10pm
Chefs special Buda and Southpark rolls are delish! House made saki (try the pineapple) is awesome. Decor is soothing. Great happy hour.
Good service and food – I have eaten at haiku several times and enjoyed each experience. The staff Is always helpful and makes suggestions. We have sat at the sushi bar numerous times and enjoyed watching them prepare rolls. We have not been for happy hour, but plan to go soon...
Worst Sushi I've ever had – I feel bad giving this place one star because I think it might mislead people into thinking there is anything good about this place. Restaurant is a generic dump. Food is overpriced and bad. Service is amateur. Save your time, money, and digestive track and skip Haiku.
The Customer Is Never Right – I first went to Haiku a few weeks ago and was pleased with the sashimi plate and of course the prices. I usually have to pay around 30 for this plate and since I'm pretty weird about ingredients in a roll it's usually my best choice. This time however, it was my boyfriend's birthday and we decided to make Haiku our choice for the evening. The waiter suggested two rolls with my requirements of no dairy or any tempura. My roll however came out with mayonaise... maybe it's my fault since I didn't order the sashimi but I took one bite and had to call the waiter. He explained that it WAS mayo but he knew the owner wouldn't accept a returned plate... I asked to speak with her. Jenny(I think it was) came over to the table and explained that she wanted to help me but my roll didn't have mayonaise in it just "snow crab." I'm sorry but I know mayo when I see it and especially when I EAT it... Not to mention the waiter told me it was mayonaise!!! Jenny then had the audacity to use my chopsticks to pull apart the roll to prove there wasn't mayonaise. I've had snow crab with and without mayo and I know the difference between the two! She told me it wasn't my waiters job to tell me what to eat today or tomorrow... she was arrogant and rude. I however work at a small business in the service industry but we have a different motto... "We never say No and the Customer is ALWAYS Right!" It's your choice to lose customers over a roll that probably costs less than $5 to make. I guess it's the same reason you haven't stepped it up a little to get some mixed greens for your "seaweed salad" which was really just a bowl of seaweed not a SALAD at all! I wish I could forgive you but if there's no love coming from your end I will gladly spend my pennies elsewhere. You can really control the negative talk about your business by putting forth some effort to please the unhappy customer... Thanks but No Thanks!
Blah food Scalding Soup – I ordered the chicken udom soup to go. The soup was so hot is melted the styrofoam cup completely through. The soup was mediocre in taste and thoroughly contaminated by petroleum byproducts from melted styrofoam. I'll go back to Mama Fu's instead of this place
Allways great.... – Ok. I guess im getting to be a regular there...the manager actually recognizes me when i go in. The prices are really good, i think (for sushi,) and we've never had a bad experience...kind of amazing since i usually go there every 2 weeks or so. I really recommend trying some of their more expensive rolls, haiku roll, tiger roll, etc...they are wonderful and very large...you could make a meal of one.
Haiku Japanese Restaurant – We have been going to Haiku since it opened. We love it. We have NEVER had a bad roll. My favorite person is Jenny. I believe she manages it. She does a fantastic job and always remembers us. coming from California a few years back we had a tough time finding decent Sushi. We have now. I miss it when the chefs all yall when you come in but that must be a California thing. Happy hour is the best. If you can make it between 4-6:30 you won't be disappointed.
Going to Haiku tonight! – My husband and I have been to Haiku many times and it is always great! We have taken family and regularly meet friends there for the delicious food. Great sushi place!
Never going back! – I have been to Haiku several times to meet friends for happy hour or to take my adventurous 9 year old to eat. My family and I went to Haiku last night for my sisters birthday and while the food was meh...the service was beyond awful! After about 20 minutes our waiter came by and took our order, there were 8 of us and we all trickled in at different time, frustrating for him I am sure but at least you know you will get a good tip! My sister ordered Tuna sushi (not roll) just tuna on rice and when he brought her Shashimi (just tuna) she explained that was not what she ordered, and he proceeded to let out a long, loud SIGH and explained that if he sent it back he would have to pay for it...which I was simply blown away by his actions. I mean its the girls birthday and all she wanted was her sushi and peach sake....after that, the service really went downhill.....
He stopped coming by to check on us, when the birthday girl got up to use the restroom, they brought her out a special birthday treat and when they realized she was not at the table, our waiter blurted out "so what we are just supposed to stand around here and wait for her" Umm excuse me but this was a Tuesday, 7pm and other than 1 table across the restaurant, we were the only people there and with 8 people, all of whom ordered large sake and lots of food you talk and treat us like this!? Even though I love Haiku's Happy Hour prices, it will probably be some time before I ever go back just based on that experience alone...tisk on you Haiku for hiring rude unknowledgable waitstaff.
Update: I did give them 2 stars but after the waiter so graciously added a $11.00 tip to my credit card AFTER we left a 20-25 cash tip.....so now Haiku, you get one star from me
After calling and speaking to the Manager, he wanted me to call the person they were suppose to add the tip to and ask them to reimburse me the $11.00....very unprofessional!!! This was AFTER the manager told me to come up and get the 11.00......how dumb would I have looked. I am disputing this charge and am now on the hunt for a new sushi joint cause I will never return to Haiku again
Tastes like old, refrigerated sushi – I have been to Haiku a few times for their happy hour. Though the sushi was nothing special whatsoever, the price made it worth the trip. One day we went for lunch not during their happy hour and I ordered the tuna roll and the crunchy roll. I specifically told the waitress that I did not want cucumber on both because of allergies and she reassured me that they didn't come with cucumber. When I got the roll the tuna roll had large pieces of cucumber and I kindly asked her to fix this and she apologized nicely and said that they don't usually put cucumbers on it and that they had "switched it up" on her. She sent it back to the only guy working behind the sushi bar and the man grabbed it out of her hands and the plate was returned to me within minutes. The entire plate was covered with avocado smudges and instead of remaking the roll like a classy sushi place would, they pulled the cucumber out and stuffed it with mushy, oxidized- brown, old avocado. The shrimp roll already comes with avocado and I have no problem with that, however, this became a disgusting roll of mushy avocado with a tiny piece of frozen shrimp. If you want quality sushi, hit up places like Odaku. If you want crap then a trip to Haiku won't be disappointing!
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