Austin Drain and Air Rescue - Air Conditioning

01/07/12

Great Service

by atrigg at Citysearch

After waiting for a 7 hr window for Roto Rooter and then never showing up, we called Austin Drain for a rescue at 9pm on a Friday night while our water had been shut off for the whole day.

Brian showed up an hour after our call and had our plumbing problem fixed within minutes. While is was a very costly fix for a small part, it was worth going with this company for service and knowledge.

We will always use Austin Drain.

01/05/12

Thank you so much

by Mrs Meiske at Citysearch

I am glad we called. The gentleman who came to my 'rescue' is named Manny. He is kind. He is understanding and he worked very hard to get us fixed before the night was over. It was 10:30PM and he was still out in the dark working to replace the water line to my house. In the cold, in the dark, and in the rain. I appreciate it so very much.

When we have need of air conditioner service I will be calling this company. The service I recieved when I had a leak shows me this is a good company that you can depend on. Yes, I WOULD use their service again.

11/17/11

Life Savers! I would ABSOLUTELY recommend them!

by blackwido at Citysearch

I was out of town this past July, my A/C unit went out and my parents called another local company. They installed a bad part costing me over $500. When I realized it was bad and that company would not replace it, I called Austin Drain and Air and explained the situation. They drove out to Lakeway, replaced the part and only charged me for the part itself, not for a service call or drive time (like other companies quoted). They have since been back to check the heating system since it's starting to get cold and offered several cost saving suggestions. Adam was the Service Tech today, he was polite and very helpful. After he left their office called to follow up to make sure I was happy with the service. What else could you ask for? I'm going to add plumbing to my services that they provide. They've proven their trust and committment to me. I've already referred them to a friend that needs A/C work.

11/03/11

Drain & Air Rescue - Air Conditioning - Austin

by BK Anderson at Citysearch

My compressor stopped workiing during the latter part of the heat wave we experienced for such a long time, and we were without air, that is unthinkable in TX. I google Businesses that repaired central air conditioners and compressors, read reviews, made several calls to compare prices and services offered, and my choice was Drain & Air Rescue. Josh was sent out to my home to check out my unit. He was so pleasant, understanding, and professional as I shared my dilemma, he listened and reassured me that he would take a look and survey the condition of the unit, and see if he could get it working. Joshua used his technical diagnosis skills, determine what was wrong, and got my air back on within 10 - 20 minutes. This was the best service I have experienced in a long time. I will not hesitate to call again, and request Joshua. Thank you Joshua for your excellence in customer service, and for doing a fantastic job. From a very happy and satisfied customer, Mrs. BK. Anderson - Del Valle, TX

10/28/11

Drain and Air Rescue

by Strickymama at Citysearch

I was very pleased with the awesome service we received from Austin Drain and Air Rescue. Both Sergio and Josh did a phenomenal job. Sergio diagnosed the problem and then Josh preformed the repair the next day. I highly recommend Austin Drain and Air Rescue for your air conditioning repairs.