Austin >Food & Dining >
Catering >Cafe 1626
11600 Manchaca Rd., Austin, TX | Directions 7874830.151213 -97.833224
Sun-Wed: 11am-9:30 Thurs-Sat: 11am-10pm
Fav Sub Shop – Local spot. Thick meats. Great cheese. Made with love and for 5 bucks and change you cant beat a terrific sandwich, couple handfuls of ruffled potato chips, a pickle spear, and a drink. Go there for lunch (11-2) and after 8 for this terrific special.
BAD CUSTOMER SERVICE – IF YOU ARE LOOKING FOR CUSTOMER SATISFACTION, THIS IS NOT THE ESTABLISHMENT FOR YOU. AFTER A CONFIRMED 57 TOTAL ORDERS (THATS JUST THE CALL IN ORDERS) AT AN AVERAGE OF $20.00 AN ORDER IN THE LAST 2 YEARS. UP TO TODAY WE HAVE BEEN VERY HAPPY, BUT WHEN MY WIFE CALLED TO COMPLAIN ABOUT HER SANDWICH NOT HAVING THE EXTRA CHEESE SHE ORDERED. SHE WAS TOLD THEY HAVE HAD A LOT OF COMPLAINTS FROM US. 2 TIMES IN TWO YEARS,THE OTHER WAS WHEN THE COLD SANDWICH SHE ORDERED WAS TOASTED, WHICH THEY SAID WAS NOT AND DID NOTHING ABOUT. THIS INCIDENT THEY BROUGHT OUT A REPLACEMENT SANDWICH THEN WOULD NOT GIVE IT TO HER BECAUSE SHE HAD ALREADY ATE HALF THE OTHER SANDWICH. NOW KEEP IN MIND THIS IS DELIVERED TO THE HOUSE NOT THE TABLE (WHICH THEY CHARGE A DELIVERY FEE FOR) SO THE TIME SPAN FROM ORIGINAL ORDER TO REPLACEMENT SANDWICH WAS OVER AN HOUR AND 15 MINUTES. HAVING TO DEAL WITH CUSTOMERS DAILY, WE ALL KNOW THE CUSTOMER COMES FIRST, BUT TO BE TOTALLY BELIGERANT AND GO THROUGH THE TIME AND TROUBLE TO MAKE THEN DELIVER A SANDWICH AND NOT LET HER HAVE IT BECAUSE SHE WAS HALFWAY THROUGH HER MEAL WHEN SHE REALIZED IT WAS WRONG?????? WHERE ARE THE CUSTOMER RELATIONS AT???NOT HERE FOR SURE, AND IT WOULD NOT HAVE BEEN SO BAD, BUT THIS WAS THE MANAGER SHE WAS TALKING TO, NOT A SUBORDINATE WHO DOES NOT KNOW ANY BETTER.
Editorial Review by Christy Buena – Kid-friendly restaurant features arcades, pizzas, burgers, pastas, subs and offers a kid's menu.
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