Buda >Dan's Hamburgers Inc
Great Food and Service.
Laura C. has missed the boat with this place. I eat there
on a regular basis. I can promise you that their goal is quality food and great service. They make a mistake once in a while and always make it right, I see them do it. If things don't go to suit you, take a minute to talk to
the manager they will treat you right.
horrible service. I will never eat at this DAN’s location ever again, which is unfortunate for them because I usually come here once every week to two weeks. I ordered a burger dry with only pickles and meat, you would think that it wouldn’t be that difficult to screw up my order but apparently it’s easy for the staff at Dans. The lady taking the other repeats my order as ‘cheese burger with mustard’ I tell her no. ONLY PICKLES AND MEAT DRY. I get to the window and when she gives me my receipt I inform her that my order on my receipt is incorrect that it should only be pickles, dry, extra pickles. She says ok and that she will run to tell the cook. I get my order out before my small shake, I check my burger – it has everything on it. I inform her of this when she give me my shake and asks me to pull forward and they will bring it out corrected. I then again reminder her that it should only have pickles and meat dry nothing else. I sit for about 15 minutes; cars are pulling up behind me getting their food walked out to them while I have to wait for them to throw some pickles and meat on a burger. Finally a blonde kid brings the order out and says “I’m sorry I know you have been waiting here way too long” I look at the burger and it has the same stuff it did on the first time! I let him know that it should only have pickles and meat he says sorry she took the order wrong, I tell him yes I know this I told her when I first saw the receipt. They finally bring out a burger with only pickles and meat that looks as though they used one of the ones I sent back because there is mustard still on the bun, and the meat is cold. By this time my shake has melted and my fries are cold. I am so livid when I get home I threw my meal away and ate something else for dinner. They are lucky I did not drive back and throw it in their faces. If I were the manager of this place I would make sure the girl working the window tonight (9.29.10 around 6:20 pm) gets retrained or doesn’t take drive thru orders since she apparently doesn’t know how to listen!
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