Signature Land Design L.L.C.

Doesn't Recommend

Ima S.

Joined 11 months ago

First & foremost, my biggest complant is thier lack of communication with thier clients. SLD requires a 50% deposit which was not paid as I'd decided not have the sod installed after receiving an estimate. However sod was still installed without my consent or any indication as to who installed it, as they did not leave an invoice or business card on my property the day of installation. There were no follow-up phone calls. No one contacted me until weeks after it was installed by way of an emailed invoice. Once the invoice was received, SLD was contact and informed the sod was not wanted. At which point, I was informed it would be uninstalled early the following week. Which in itself was an incontinence as I wanted be home during instillation since it was initially installed while I was not home & without my consent. I cooperatively continued to water and maintained their sod from the time it was installed ( as my water bill has sky rocketed). I am extremely disappointed with the unprofessionalism SLD has displayed. SLD has tremendously failed to communicate their efforts, starting with installing the sod without written authorization or confirmation by way of their required 50% deposit. The little contact I was able to make with SLD, the staff were very condescending and rude. They have not apologized for thier mistakes. Beware of thier lack of professional courtsey and I would highly recommend you get your landscaping needs done elsewhere.

Doesn't Recommend

nsrr2011

Joined 2 years ago

Avoid Signature. Signature had done the landscaping in our house. They used more than a year old equipment. When our sprinkler system was not working, I asked them if it was still covered under warranty. They said they will have to send someone to inspect before confirming. Their guy came and confirmed that it is out of warranty and quoted an absurd price for replacement.

We obviosuly declined and now they have sent a bill for their visit. I didnt ask them to visit - they did it because they wanted to confirm if the product was under warranty. Moreover, they never told that there is a price for the visit and an absurd quote.

We got it fixed at one thrid of the price that they had quoted. Dont go to them.