True. Nervous. Very, very nervous..
Our fridge stopped cooling, and nothing we did fixed it so we called Mr. Appliance. The receptionist was very bright and cheery, always appreciated, efficient, professional, and fairly quick to dispatch the call. (1:56 from dial tone to click according to the phone.)
We made an afternoon appointment, but by 3:15 PM, we were gettin' a little worried. I called and talked to the same young lady who told me where the tech was and about how long it would take. Again, very concise (not chatty, but in no way discourteous). Five or ten minutes later the tech called to tell us he was on his way, as promised that morning.
The tech missed the house the first time, but he was within the twenty minutes he said he'd take. Without much prelude he began to work. He told me what he was looking for when he sized up the situation. He did was quick, courteous, and the first to admit what he was looking for was not the case. He groped about for a solution when he discovered a problem that was consistent with his original diagnosis and was done just about that quickly. He almost took longer to fill out the paperwork than to fix our 'fridge.
It's perhaps a good thing that there is a minimum hourly charge or Jacob, our tech, would have only charged us ten bucks for labor.
In short, pleasant, quick, polite, patient was my experience. I'd used them again. The only reason no fifth star was given was they made it seem too easy, but that wasn't because they lacked any virtue I like in a repair shop.
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