Premiere Hot Tubs

Scott H.

Joined 6 months ago

My wife and I purchased a Bull Frog Spa from Premiere Hot Tubs at the San Antonio Home Show last September.

As first-time buyers, I’ll admit to some trepidation about the process. I began by searching for general information on the internet. I found my way to your website and your shopping guide which is wonderful. The guide made it easy to understand the differences between the various brands of hot tubs out there and what to look for. As I kept reading and searching, I kept coming back to the Bull Frog product.

When we decided to visit your showroom to actually see what you had and what else we could learn, we found Jeff to be extremely helpful and patient. We had never actually shopped for a hot tub before and he educated us very well. At no time did we experience any pressure to buy, and we really appreciate the fact that he told us about the specials that would be available at the home show; the savings were worth the wait. Based on Jeff’s guidance and the information on both the Bull Frog and your web sites, we were able to have an electrician install exactly the right 220 volt setup before delivery of the spa and arrange for him to be there when the spa was delivered to complete the job. It all worked out great.

Kensey was also very professional and a pleasure to deal with when arranging delivery. Steve and Mitchell were great! They were courteous, friendly, and obviously well-trained professionals. They were not only very efficient, but continued our hot tub education during the set-up process. It was a pleasure to deal with every member of your team.

Rest assured that we will not hesitate to recommend your company to anyone we know who is in the market for a new spa!

Sam T.

Joined 9 months ago

We bought a bullfrog hot tub from Premier in Austin Texas last June. After shopping around in many different shops, it was a great pleasure working with Bill and Premier Hot Tubs representatives.

In addition on how professional the salesmen were, they were very knowledgeable and honest. It was very clear that they are care a lot about customer satisfaction not just profit.

Bill made the purchase experience very enjoyable and we left the store very satisfied :-)

Thanks Bill!

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Diane M.

Joined 1 year ago

Excellent quality hot tub

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spiked000

Joined 2 years ago

best hot tub store in austin. We bought a bullfrog hot tub from Premier in Austin Texas about a year ago. After shopping around and enduring a lot of high pressure sales garbage, Premier was a welcome relief. Easy going, straight forward people, obviously expert at what they do, and no sales pressure of any sort. We have had no problems at all with the tub, and for each instance of routine maintenance the Premier folks have been friendly and helpful. Indeed they have talked us out of buying some products (from them) that they felt would be a waste of money. I am not at all a materialistic person, there are perhaps 4 objects that I have that I would miss if they were stolen. The tub is one of them, and happily too heavy to take. We use it every evening when it is even mildly cool, and many evenings when it is not. I have back problems, the tub is as effective as a half hour of yoga. If you are looking to get a hot tub (and if you have back problems, I strongly recommend it), you cannot do better than Premier.

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Chaka1

Joined 2 years ago

Great company. I live with my daughter and her husband. They bought a hot tub from Premiere Hot Tubs and it was delivered today. I went hot tub shopping with them and this company by far had the best showroom and the staff was so pleasant. I have arthritis and fibromyalgia and I cant wait to soak in the hot tub. Thank you to all the staff at Premiere Hot tubs for helping my daughter and her husbands transaction to be smooth and easy and for delivering a beautiful hot tub. I would recommend this company to anyone looking for a spa :).

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ynnig

Joined 2 years ago

WOW. First time Hot Tub owners. After extensive research on the internet. We visited several Hot Tub stores in the Austin area, ended up at Premier Hot Tubs. Bill asked several questions to see what we were looking for and our needs. He very patiently answered multiple questions and showed us some models that were what we were looking for. Went home looked over the brochures, did some more research, even emailed Bill Meyer a couple of more questions which he answered within 8 hours.

Returned to Premier and purchased the SportX 131 and an additional Jet Pack from Jeff Steinhausen, who proved extremely knowledgeable about the products.

Kensey set up a delivery time for the following week.

Wonderful experience highly recommended.

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mwm9700moore

Joined 2 years ago

Great Products, Terrific Customer Service, One of a kind..... My wife and I purchased a Clearwater Spa from Bill over a year and a half ago and recently we experienced a warranty issue which we thought would take up to 1-2 weeks to correct. Needless to say, I e-mailed Bill at 8:15am with my issue and he was able to pinpoint the problem based on the error codes I was receiving and also how the hot tub was operating/functioning. Believe it or not, he had a technician out that afternoon between 1pm-3pm to fix the warranty issue and my wife and I were able to use the Hot Tub that very same night.



Overall, our Hot Tub pre-purchase experience and post-purchase experience has been phenomenal at Premier Hot Tubs and when we go to purchase our second Hot Tub I can guarantee you I will not look anywhere else.

Bill and Kensey are definitely passionate about what they do and it shows…... Thanks!

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avatar2011

Joined 2 years ago

THE ONLY PLACE TO BUY A HOT TUB. I knew exactly what I wanted before going in: a smaller tub, salt water, and i wanted in immediately.

They supported exactly what I wanted and made sure and pulled strings to get the hot tub too me ASAP.

They are so easy to deal with even more so after the purchase, helping me get water balanced, etc....

The business has more of a local feel, no you feel you are getting the quality of attention you want.

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mmurdock

Joined 5 years ago

Quality Spa, Quality Dealer. Clearwater is an excellent brand of spa. Bill Meyer at Premiere is an excellent dealer. No pressure (except water). Patiently answered all my questions, provided lots of information, and has gone out of his way to be helpful and provide support both before and after the sale. Very happy with my decision to buy a Clearwater Spa from Bill. Premiere and Bill are highly recommended. The spa is superb.

Update 22 Jan 2011: Bill has responded instantly to a relatively minor warranty issue on the spa. Couldn’t have asked for more.

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brendaaaron

Joined 2 years ago

ONLY PLACE TO PURCHASE YOUR HOT TUB. This was my third Hot Tub purchase and by far the best. Kensey and Bill were not only knowledgeable but provided excellent customer service. In fact, Bill made sure that I got more bang for the buck. I had picked out my tub and he got me more tub for my money. The whole experience was wonderful and I have enjoyed my tub.

If you are looking to make this type of purchase and want to know that someone will always be there for you when you need them, go with Premiere Hot Tubs and Bill's Team.