Doesn't Recommend

atrigg

Joined 2 years ago

I read the reviews and was displeased with my service. I was told that I would not have had a diagnostic charge on our A/C call. I called to ask for a quote and bid and was told that we would have a free service call. I felt it was unfair that I was charged $170 to replace a $30 part along with a diagnostic that still did not have my unit back and running. Ultimately I went with another service company that did offer a free service call and diagnostic at reasonable prices and got my unit back running.

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James S.

Joined 1 year ago

Best of the best.. We use ABC for Pest Control, and Heating and Air conditioning services, they will also serve our electrical and plumbing needs. We are completely satisfied with ABC. Their personnel are friendly, courteous and exceptionally qualified to perform their services. I could write a book about the excellence of this company and their personnel; I will reduce it to this; highly recommended and 5 Stars all the way around.

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lesboyd

Joined 2 years ago

Best service. We have used ABC several times for things around the house, so after receiving several bids on a new HVAC system we chose to go with them. We worked with Adam T. and Billie, and I cannot even beging to tell you how wonderful they were. They always called to tell me an estimated time they would arrive and they went above and beyond our expectations, even staying until 11:00 one night to make sure we had cool air. I would recommend them to anyone in the Austin area looking to replace or upgrade their system. They are very hard working and did an excellent job!

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genXempowered

Joined 2 years ago

Safe and Sound. COOL!. To mother's, single women, and outrageous husband...read on.

I cannot vouch for anyone other than our tech, I write this more for those who hate having strangers in their house for more than an hour.

Our air conditioner died. My daughter had a fever. I work full time and had just taken an exam. Our family was miserable. My husband is a very analytical man. His questions are specific. No stones are left untouched. He was the first one to meet Daniel.

From the beginning we had no problems. My husband had no complaints. I'm only guessing Daniel knew his stuff. A credit to ABC's hring practices. My husband called me and I was able to make the most efficient payment for any home service ever!

Our a/c coil needed replacing. I made the neccesary arrangements for a tech to come back out. ABC ordered the parts and had Daniel come out with the everything he needed. The repair would take an estimated 3-4 hours.

For a woman and young child to have a male stranger in the house for an extended period of time can be quit unnerving. I've had times I've left my front door open, held my bladder, in addition to varying degrees of precaution. Once, a tech from a different company told me all about the problems he was having with his son and seemed ready to camp out to relay his entire life story. I called a male neighbor for that one. Can we say weirdo!!!!! (We got rid of him quickly.)

To my surprise my husband only called once. (I usually get 3,4, to five calls regarding our home service needs AND he wants to talk to the tech.) It was amazing.

Daniel was courteous, graciously accepted a glass of lemonade (for which he did not ask), and went to work without delay. He told me exactly what needed to be done without getting into a bunch of arrogant technical lingo.

Daniel never said a word unless spoken to and even then his answers were brief as he continued working. I work for protective services and am especially viligant about who enters our home. Not once did I feel unsafe, though I did take the precations any mother would take regarding her child and home in a husbands absence. It was not long before I felt comfortable enough to relax and watch television.

Daniel was so respectful, I DID NOT EVEN NOTICE HE WAS WALING BACK AND FORTH IN FRONT OF THE TV!!!!! I mean he carried part after part from our house to the PORCH (another nice touch). When I finally did look up and step outside, I saw equipment nicely laid out, all to one side of our narrow porch area, a quick exit would not have been impeded. His only comment, "I just saw couple flies get in. .I'm sorry." An overall nice guy.

When my husband did call I did not get my usual "check the tech's work" list. Anyway as quickly as Daniel was there he was gone. No big rush to the door. No lingering for extra conversation either. My daughter wanted to wave goodbye. I guess he got her vote. Daniel never even said a word to her. Only to me a simple, "I hope your daughter feels better".

I called ABC and asked Brenda about their hiring practices, I assessed it was a couple specks above what's already above normal. Tina and Brenda's excellent managemnt of our service needs prompted me to call back and tell them about Daniel. Barbara ABC's front desk communications manager knew me by name now. (I cannot bring myself to think of her as just another receptionist whose name I can't recall.)

In closing, I want to add this disclaimer: I don't know what their other techs do or don't do. I've read the other reviews posted and believe them to be truthful. Oh and the cup of lemonade? It was empty and left on our kitchen counter in an area reachable but not intrusive.

We had a tech come out two years ago, and recieved the same excellent service. Kudos to ABC home and comercial service!!

Signed: Mrs. Nelson

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ausjmk

Joined 2 years ago

On time and professional. My HVAC was installed by ABC more than two years ago and I recently called to schedule a free tune-up. The tune-up was scheduled on the day and time I requested. Justin, who was assigned the job, called me because he was running ahead of schedule and asked if he could come to the house early. His review of the unit in the attic and the units outside of the house was thorough. Justin took the time to explain what he had done and answer questions I had. He noted the duct work in the attic was aging but did not pressure me to get the repair done, saying that it did not need immediate repair. Justin also gave me practical advice on filters and provided me with a written description of the service plan and the covered components.

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yingda

Joined 2 years ago

Excellent. Billy and crew put in a long day converting our HAC system from one zone to two zones. Work was done quietly, efficiently, and cleanly. We appreciated their watching out for the household pets as they entered and left the house. Last of all NO MESS TO CLEAN UP after they left. Thank you.

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tina a

Joined 2 years ago

Fantastic. My airconditioning quit working and since I have other services with ABC I decided to give them a try. WOW what a wonderful experience!

From my initial contact when scheduling with the CSR to the Technician that came to my home I was more then impressed. They actually took the time to listen to my concerns and then took the time to explain what they found and the PRICE was very reasonable!!!!

Thank You ABC for once again surpassing my expectations!

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jjkeets

Joined 2 years ago

More than pleased. I had my air conditioner serviced by Billie Moore of ABC Home & Commercial Services recently. Billie went above & beyond diagnosing the drip I kept hearing. I was thoroughly impressed with Billie's "Stick to it" attitude and professionalism. Billie found the problem and corrected it and I am MORE THAN PLEASED with your service.

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shrnp2

Joined 3 years ago

Very Impressed. Robin came out for a heating service call, and I was very impressed with him. He was very knowledgable. I'll be using your services again for all of my AC & Heating needs.

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dutchboy589

Joined 3 years ago

a job well done. I just wanted to let you know what a great job your HVAC Department did! The install was beautiful. Thank you, Tina, for your diligence in getting everything taken care of and answering my questions. Joseph did a great job on the grill. The quality was great. Everyone was polite and did a good job