Trails At Crystal Park

Recommends

Carol N.

Joined 1 year ago

Great Apartment. Not sure what's up with the negative reviews. Our 1 bedroom apartment was nice and modern looking. It was on the small side, but with the rent prices about what we would expect.

Didn't have any problems with the construction, never had to call maintenance in the almost a year that we lived there, of course they are pretty new so I would have been really disappointed if there were maintenance issues.

Never got into any kind of dispute with the staff, never had any problems whatsoever with parking. The trails were "okay" but parts washed away in the rain and they are unlit, but I preferred the gym anyways. I never found the gym full, either, they seem to have a reasonable amount of equipment for the size of the place.

Did have a little bit of an issue with the gate control but the office provided me with a trade-in that worked... twice... then I figured out that as long as I kept the gate control away from my work badge, it was fine. Not sure why that is.

Also worth a mention is that our next door neighbors were tools... but this is NOT the fault of the apartment complex. The young couple next door would get drunk every damn weekend and you could hear them puke and argue with each other. A call to the quick, close and responsive Round Rock police department gets that sorted out well enough.

When we left to buy a house, we moved out about a month and a half before our lease was up. We let the apartment complex know of this. We got our whole deposit back AND they called us when they found new renters before our term was up and asked if we minded if they leased it out again right away. We'd already turned in the keys by then. We said that we were fine with that and they actually rebated some of our already paid rent.

Doesn't Recommend

m57

Joined 2 years ago

Keep Looking. Lived here for a while, the only good thing was the maintenance staff. Now if you prefer to live in a socialist community camp with Lisa and the off duty RR cop (security guard) wielding their beat down stick then this is the place for you. Also if you like being a part of your neighbors life and them yours without even seeing them, again this place is for you. There are a lot of good properties out there. However this is not one of them!

Recommends

roundrockgirl01

Joined 2 years ago

What?. Every once in while I will come onto this site and read the reviews. After living at this property over 2 years I can say "What you are talking about"! I enjoy my apartment, the property and staff. Everyone has made it easy for me while living here but this could be because I haven't caused any trouble or problems for my neighbors. Yes, everyone has their opinions we do live in a country which allows us to voice opinions; however, there is no reason to be mean and nasty when giving opinions. It is just bad Karma...however, this is just my opinion.

Doesn't Recommend

armywife16

Joined 2 years ago

Mean Girls part II. OK so where do I begin... I moved to round rock while my husband was deployed for a year and chose this apartment because of location and it was pretty on the inside. Little did I know I would have the worst experience of my life. Not only could you hear every single thing like closing of cabinets and drawers but you can hear kids screaming and running in front of windows and babies crying all through the night. They say its a "green community" yet there were gaps in the front door jams. So apart from the stupid way the buildings were built, I had the worst time getting out of my lease. When I first moved in, I let the staff know that i was only going to be living here for a year while my husband was deployed and even put him on the lease because it was his imcome paying for it... Everything was fine and dandy, I made sure there was a military clause because you never know with the army and proceeded to move in. I was probably one of the queitest residents. I never made a peep and always paid my rent on time. So 9 months go by with my disapointment only being the way the apartment was built until we get word that we have to move back to our army post that we came from. To make my long story shorter,I went in there to submit my paperwork to break my lease and they were the rudest stuck up people i have ever met. After telling me that my reason was not good enough to break my lease even after i gave them all the documents they asked for and submitted, they never responded to me until i had to continue to go in there and demand an emplaination. Liza claims to be the manager and she had grown up in the military life yet when i handed her my orders she had no clue what they were...wow! I wouldnt want anyone to live here and if your military then i would def. look elswhere unless you get everything in writing.After raising enough hell they finally just made me leave and said they no longer wanted me to live there which was the best news i had heard the entire time i was there. What a bunch of losers!

Doesn't Recommend

RRmommy

Joined 2 years ago

Keep Driving Right On By!!!. You go in to look at an apartment and they are beautiful then s...it hits the fan. You get violations for anything and everything. Children are not allowed to play outside they have to stay on their porches and when they do the office staff takes pictures of them! The parking sucks you park the only place you can find in front of the office and they put a tow away sticker on it! They do surprise inspections constantly on the garages and tell you everything is flammable guess what sweetheart the whole damn car is flammable. You pay your rent on time they still find something to bark at you about. As far as security officer goes whats that he never walks the grounds and when you call him he rarely ever responds. Yes they are nice homes and the utilities are low but certainly not worth the aggravation at all!!!

Recommends

bbmassey1012

Joined 2 years ago

Wonderful Place!. My husband and myself moved in t he Trails August 2009, and we absolutly love it here. The ladys are very helpful and friendly. We are looking to transfer into a larger apt with baby due befor current lease is up and property manager has been more than understanding along with her staf willing to make us feel welcome to stay. I recomend this place to anyone. Apt is beautiful inside and everyone on property are very friendly, all animals on property keep it clean and very friendly. Exciting to raise my lil'one her his 1st year!

Doesn't Recommend

cugger

Joined 2 years ago

DO NOT LIVE HERE. If I could give this place zero stars I would. My guess is that the good reviews are written by employees to help to cancel out the real reviews that are written by actual residents. There are many reasons that you wouldn't want to live there.

As you read further understand my wife and I have both rented multiple apartments in our lives, and WE HAVE ALWAYS GOT OUR DEPOSIT BACK.

-They will nickel and dime you when you move out. . Trust me YOU'LL PROBABLY LEAVE THIS PLACE WITH AN INVOICE.

-They are trying to get us to pay to replace the carpet in the entire apartment.

-A new vent fan on the stove because it had grease in it (how can you stop that from happening).

-we were charge because the bottom inside ledge of a sliding door was dirty. (are you serious)

-and charged because there was some grease in the drip pan of the oven.

-I addition things on the list are $65 per mark on the wall to be repainted

-If there is anything on the carpet they will replace the entire carpet for the whole apartment and send you a bill

-No parking, unless you happen to live in one of the back buildings. If you live in a front building you'll be parking outside of the gates half of the time.

-People flying thru the parking lot, and kids running around everywhere.

If i had more time I would write a lot more.....trust me.....DO NOT LIVE HERE

Doesn't Recommend

nikohernandez

Joined 2 years ago

Bogus. :). Stay away from this place if you can at all help it.

As previously mentioned, the maintenance crew is the only good factor in terms of this complex. After giving a timely notice, I was told that the official documentation for my leave was not properly filled out. This resulted in a prorated rent cost of $150+. I was then hit with a $320+ fee for cleaning, when i thoroughly cleaned the place from top to bottom before leaving. The walls are ridiculously thin, it seemed no one picked up after pets on my side of the complex, and the staff was totally ARTIFICIAL.

To clarify a bit more on the staff, the demeanor and mood these people give you can compare to that of a Stepford wife. Rebecca probably more so than the others, was completely fake and made you feel as if you were expendable. She treats her job as if she is running a hotel rather than a home. It was like speaking to an android. If you don't feel welcome at your home, then what is the point?

Bad experience.

Doesn't Recommend

TexasGal11

Joined 2 years ago

No Recommendation Here!!. I wouldn't recommend this place for anyone!!

The walls are ridiculously thin. Our neighbors are very rude & the office won't do ANYTHING about the complaints. They just tell you to call the on duty officer. I think that's a little extremem. We've been kept up many nights due to loud music, upstairs neighbors & dogs barking.

The office staff started out very helpful, now they are completely rude. We've had multiple problems and have a hard time getting a hold of anyone. My boyfriend called twice and couldn't get anyone to answer so he went into the office and saw the girls standing around.

Maintenance is very quick to fix problems, we don't have anything bad to say about them.

We've had many problems with our remote working & the office not having enough to switch out.

Doesn't Recommend

EmmaLeeC

Joined 2 years ago

What you NEED to know!. I would NOT recommend this place to a friend or enemy! The walls are paper thin. You can hear every conversation, snore, burp and.... you get the picture! Not only can you hear everything, you can SMELL everything. I walk into my clean apartment and it smells like garbage or someone else's cooking because of my neighbors! Parking is not so great. Get ready to walk! There are no bugs, thank goodness. Office staff are FAKE. They lie about everything. GET IT IN WRITING! The maintenance staff is great!