Couldnt have asked for better service!. We were visiting some friends and realized both my kids needed a haircut in a big way. Being rushed with travel, we didn't get to it before heading to the airport. Once we settled in Austin, we found P&C and couldn't be happier. My son is always super wiggly and fights cuts. But the stylist made him feel SO at ease! I was in awe that he finally got the best haircut ever. THANK YOU to the patient stylists, friendly staff and fun environment. I HIGHLY recommend this shop for ANY haircut. I watched them do a few adult cuts while we waited and they proved that they aren't just for kids!
We moved here several months ago and had been searching for a great childrens salon for our 3 kids. Our 2 year old son is terrified about getting his hair cut. We tried a few of the local places before we found Pigtails. Our son sat nicely and talked to Linda, our stylist. She was great with him and understood how to deal with his fear. She was SO patient and understanding. We also had our one year old daughters First haircut done. They took her picture and collected her hair in a cute little folder. Our oldest loves to get her hair cut and nails done there. I have even had my hair trimmed there!
Prices are great especially if you can use a coupon or one of their daily specials!
Very disappointed in service. I took my 5 year old daughter in to get her hair washed and trimmed before we had family pictures taken the next day. When we got there they had 2 children ahead of us and 2 stylists working. As we were waiting several more children came in. One of the stylist left leaving only one stylist. When it was my daughters turn I told the stylist I wanted her hair washed, trimmed and then dried. She washed it, trimmed it quickly and quickly ran the blow dryer over it. It was not dry at all. She seemed very rushed probably because she was the only one working and had lots of clients to get to. I went up to pay and was charged full price even though my child had very wet hair. I wrote a complaint on the stores website and never heard anything back. I will never go back. They need more people scheduled to work.
First of all let me apologize that you were unhappy with your experience at Pigtails. Good customer service is our number one priority and we take it very seriously that we didn't meet and exceed your expectations. I honestly have no idea why you had this experience. Unless there was an emergency I have no idea why a stylist would have left the floor with children waiting. And you absolutely shouldn't have been charged for a blow-dry if you didn't receive one. If you'd like to contact me at the shop I will be happy to refund you for that. We never want our customers to leave unhappy and will do whatever is necessary to achieve that!
Additionally, I apologize that your complaint was not addressed. For some reason it wasn't received.
Thank you for the opportunity to improve our services!
Great place for kids haircuts.
This is a great place to take your child for a haircut. They have experienced stylist that know how to work with young children. We have visited this store several times and I can't drag my child out of the store! She has so much fun playing with the train station, coloring, trying on costumes and playing with the toys.
I enjoy shopping for bows, clips and the various Melissa and Doug toys. Overall, this is a great store. You will be pleased.
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